EdenReviews of tryeden.com

I used to scroll social media and feel discouraged. Now i open the Eden Circle and leave feeling inspired, motivated and supported.

If I could do zero stars I would! Worst customer service I have ever experienced. No one picks up the help line. Waited 45 minutes twice and no one even picked up the phone. No one responds to the chats. You just get a bot saying they have “higher than normal” service times….all day every day. My “script” waited 10 days to be written then sat at the “pharmacy” waiting for pick up for a week or more, never actually got it. DO NOT use this service!!!

Don't do it. There are ton of other providers who can get you product in a timely manner. These guys are clueless. You have to wait for over an hour to talk with someone. My last two orders took over a month to ship when their policy is 10 days. Excuses, zero customer service, clueless. Don't waste your time or frustration. There are too many companies doing it right.

The representative, Ricky S., made an effort to find a solution to the issue at hand, he was very kind amnd professional. The client support system is indeed slow but it has nothing to do with the Representative who assisted me, who was very helpful.

Delays and no communication from the start. Was excited about beginning This program, now just disappointed and frustrated. Got my first month, after delays. Getting any answers back even in chat takes 1-4 days, then problems never solved or passed off. They keep telling me things are on rush, but no… It’s been 2 weeks since I’ve finished my 1st vial and no second vial. Now got to try to cancel subscription and get my money back. Good luck getting in touch with customer service.

Wish I could give it zero stars. Contacted their chat-bot to attempt to get my medication filling since it took 21 days to get my first vial. It said scheduled autoship 8/2. 8/4 nothing. Contacted the chat-bot they said I had to do a doctor survey. Done. They said they were sending me the next higher varient. Around the 7th I started getting nervous. I scheduled this to be delivered to my work after the first home delivery fiasco which resulted in a warm bottle of product I was told to use anyways. 8/7 vial empty after my final injection. I contacted customer service to expedite shipping, and also had them change the address because I was going out of state for vacation on the 15th...it didn't ship! Days later I get a label was created notification that sits with an expected delivery date of 8/13. I just assumed it would be late and I would get it when I arrived at my vacation location. NOPE 8/14 NO PRODUCT TO INJECT FOR MY 5TH DOSE...I tried not to stress but realized it still said it would ship to my work. Another 1 hr call to customer service and I gave up the chat bot finally informed me the address was indeed going to my vacation address...Surprise right before I got on my plane I got a notification it was Delivered to MY HOUSE/front porch, where it has sat in 90 degree heat since 8/15...going home today. No injection for almost a week...rotten vial roasting in the summer heat on my porch. Time to call the Better Business Bureau... see my previous review, customer service provided an Email, no one ever contacted me back...soo I asked for compensation since it was again not arriving on time. They gave me a $50 credit for my NEXT order. Friendly reminder Eden. This is a medication, elective or otherwise, compliance is very important for weightloss and patient safety. No attempts to right the issue. 1.5 lbs of weightloss in 4 weeks cost, right around $500...and no medication for almost $300 of that spend. Use another company.

Less than one star... it’s been weeks no medication or refund this place is a scam I did after several attempts to get the medication get a call back and requested a refund.. and just today I see that has been done so at least I have my money back.

Smooth experience from start to finish. My questions have been answered quickly, product has been delivered on time, and use of product is explained in depth. The product has been effective for me and I’m very satisfied with Eden. I definitely recommend Eden for their services!