EdenReviews of tryeden.com

Response from EdenAug 19, 2025

Hi Alicia, I am truly sorry to hear about the delays and the lack of communication you have experienced. I understand how frustrating it must be to wait nearly a month without clear answers, especially when it comes to something as important as your medication. You deserve timely updates and real interaction, not unanswered emails or long hold times. I would like the chance to personally review your account and get you the clarity and support you need. Please reach out to me directly at [email protected] so I can make sure your medication is shipped without further delay and ensure you feel taken care of going forward. Your trust matters to us, and I want to assure you that your feedback is being taken seriously as we continue improving both our communication and our shipping process. Warmly, Susie

Response from EdenAug 19, 2025

Hi Lee, I am very sorry to hear about your experience. Waiting weeks for your refill, receiving unclear instructions for your check-in, and then being left on hold without answers is incredibly frustrating. You are right to expect better, and I apologize that we did not provide the timely communication and support you needed. I would like the chance to personally make this right for you. Please reach out to me directly at [email protected] so I can review your account, help complete your doctor check-in, and ensure your next refill is handled smoothly. Your feedback is important to us, and I want you to know we are working hard to improve our communication and support so no member feels left without answers again. Warmly, Eden Team

Response from EdenAug 27, 2025

Hi Eduardo, I am so sorry for the delays you have experienced with your prescription refills. You should never have to wait weeks after your payment is processed, and I understand how frustrating it is to worry about staying on schedule with your treatment. I would like to review your account right away and make sure your next refill is sent on time. Please reach out to me directly at [email protected] so I can personally assist you and help get this resolved quickly. Your feedback is important, and we are committed to improving our processes so this does not continue to happen. Sincerely, Susie

Response from EdenAug 18, 2025

Hi Jazzmin, Thank you for sharing your experience with us. I’m truly sorry for the lack of communication and the confusion around your subscription — that’s not the level of care we promise or want you to feel. You’re absolutely right that a subscription should feel seamless, and I understand how frustrating it must have been to be left without product and without clear answers. We’ve clearly fallen short here. I’ve escalated your feedback so we can improve both our communication and the way subscriptions are handled moving forward. I’d love the chance to personally make this right for you. Please reach out to me directly at [email protected] so we can get your correct order set up and ensure you don’t run into this issue again. Your trust means a lot to us, and I want to assure you we’re committed to doing better. Susie

Response from EdenAug 18, 2025

Hi Jason, Thank you for taking the time to share this feedback. I am truly sorry that your experience has felt impersonal and that our communication did not address your specific treatment plan. That is not the level of care we want you to feel, and I understand how discouraging it must be to feel like just a number rather than a person. I would really like the opportunity to make this right and ensure you receive the personalized support you deserve. Please reach out to me directly at [email protected] so I can personally review your case and get you the correct guidance for your treatment. Your trust is important to us, and I want to assure you we are working to improve how we support every member so they feel heard, cared for, and valued. Warmly, Susie