Ingrid D.
I was scammed with a subscription I didn’t sign up for
I ordered once off them was hit with a subscription I can’t cancel. Their customer service was terrible.
Trycanislabs is listed under Pet Stores.
Trycanislabs (trycanislabs.com) has 87 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Ingrid D.
I ordered once off them was hit with a subscription I can’t cancel. Their customer service was terrible.
S G.
This place is a fraud! I keep getting the runaround. They sent me an order when I canceled. And when I emailed them about it so I could return it and my money back because it is unopened, I got the whole runaround like when I first emailed about canceling, which was a million questions. Now nobody is even responding. So now I’m even wondering if my subscription that I didn’t even know I had in the first place is canceled! This morning (a day after I wrote this), I ended up receiving an email that they canceled the membership. So it was in fact NOT canceled previously. And therefore they sent out that order that I’m still trying to return to get my money back, which they did not say anything about in the email. I’m going to turn them into the Better Business Bureau.
Robert C.
I have to admit my initial experience with Cannislabs had me doubting my invested purchase. However, my faith in the product and the company was restored through the actions of Mark, the Customer Service Manager. My dog is responding positively to the calming chews. It's always gratifying to know that a company stands by their products and the customers satisfaction. Thank you Mark, my missing chews showed up today.
Kate
Just started using the product.
Christie
I was supposed to receive 3 pots for the price of 2. Only 2 arrive. Plus they don't seem.to be helping my anxious dog at all.
Response from TrycanislabsSep 12, 2026
Hi there, I am so sorry about that, if you were promised 3 jars then 3 jars is exactly what you should have received! We will get that third jar sent out to you right away, no problem at all. 🐾 Regarding the results, could I ask how long you have been giving CalmAxis and how many chews per day you have been giving? For some dogs it can take the full 8 weeks at the correct dose before the gut-brain connection is fully rebalanced and the changes really become visible. We want to make sure everything is set up correctly so your dog gets the full benefit. Could you send us your delivery address to [email protected] and we will get that third jar on its way to you immediately!
Derek
You sent me a second order that I didn't ask for and when I tried to cancel your customer service rep S played stupid like she didn't understand what cancel meant, and I'm still trying to get my refund on order 5806
Response from TrycanislabsSep 12, 2026
Hi Derek, thank you for sharing your feedback and I am truly sorry for the experience you have had. This is absolutely not the standard we hold ourselves to and I want to make this right for you personally. Regarding your refund on order #5806, please reach out to us directly at [email protected] and I will personally make sure this is resolved for you without any further confusion or delay. We take every review seriously and your frustration is completely valid. We would love the chance to make this right. Warm regards, Mark (Manager) CanisLabs
Julie L.
The color of the pieces are White, look like its old and unfit to give to my dog.
Response from TrycanislabsSep 12, 2026
Hi there, Thanks for flagging this, and we're sorry, that's not how the chews should look. Please email us at [email protected] with a photo and we'll get a fresh jar sent out to you straight away, no problem at all. Lisa CanisLabs
Ronna D.
My pup has been using for about 2 weeks and she is starting to calm a bit Her heavy panting is mostly gone and there is much less barking at noises.
Response from TrycanislabsSep 12, 2026
Hi there, Two weeks in and the panting easing off already is a good early sign. That and less reacting to noises usually means things are starting to settle from the inside. Give it a bit more time and it should keep building. Give her a scratch from us. Lisa CanisLabs