Amy H.
AWFUL
The product did not work AT ALL as advertised. When I contacted the company about their 60 day money back guarantee I was ghosted. When I said I did not want any more product more was shipped to me TWICE and charged to my account. Even after I was told the subscription was canceled. I contacted them and was given the run around "we have escalated your concerns to the appropriate team, someone will be in touch" response went on FOR 2 MONTHS! I finally had enough and disputed the charges with my credit card company. Then I received an email saying my "membership" was canceled and got the request for a review. What an awful experience for my dog and me!
Response from TrycanislabsSep 5, 2026
Hi there, We're sorry, and we understand the frustration. Two months of holding replies isn't an answer, and being shipped product after we'd told you the subscription was cancelled shouldn't have happened at all. Your subscription was already cancelled on our side, so nothing further will be charged. We'd still like to put the rest right. Please email us at [email protected] and we'll deal with it ourselves rather than passing it on again. Lisa CanisLabs

