TrulieveReviews of trulieve.com

MUV & Liberty Health Sciences are much better than Trulieve. Those places are less expensive than Trulieve too.

The staff here (Lindsey, Josh, Ash, and everyone else I can’t remember) have always been super patient and helpful. Their compassion and knowledge makes every trip a pleasure !

The last visit to the Trulieve in Jacksonville Beach was again a very good one. An additional note for Nicole who was my budtender, as she went above and beyond in being very courteous and professional along with making some awesome recommendations. Thank you Nicole.

Made a on line order as usual. Ordered a Indica vape cart. when I went to get it, they were all out. Tabitha Miller was my bud tender she looked around and found a nicer vape and saved the day. I never have any problems at Trulieve. I tried others but no one can compare to TRULIEVE.

Today I visited the dispensary in Fernandina Beach. Marsha was my customer service representative and she was amazing. She helped me with an exchange for an item that was not working for me with no hesitation. Their exchanging return policy is very good. She was knowledgeable and very helpful. I will continue to use this location at all times.

i dont know maybe its me but medical means you need attention so how can't you offer curbside which is the people that can't walk I can't make it up ok so i'll stay with my good dispensary and enjoy listening to the jerk off govt

Best dispensary around by far. I would like to give huge shout out to Aubrey N. Rainbow 🌈 bright because of her hair. The service I receive from her is by far the best!!!! She always is smiling and she is incredibly helpful caring and sweet. Always looks out for me when it comes to promotions. We connected over a disease I suffer from. She said she can relate to my illness. All the staff is wonderful but I wanted to give a special shout out to Aubrey. I was having a bad day and she totally turned it around. Trulieve has become my favorite place to get my goodies. Thank you everyone. I will ALWAYS be back!!!!

Veteran on Veterans Day (Trulieve offered a 50% discount and a free pre-roll.), placed an online order. At pickup, I was told they were out, but they could get me something better with a 50% discount. I have a budget. If I could afford the better stuff, I would buy the better stuff. I wanted what I had ordered, not a 'bait-and-switch' tactic. Sorry way to treat any customer much less a veteran on Veterans Day. To stay within my budget, I placed an online order with their competitor, traveled 20 miles one-way, at night, on a country back road, and their competitor had what they had sold me actually in-stock. Nice people but I cannot afford to waste gas hoping they have what they are selling in stock. UPDATE (11/13/2022): Sent a complaint through Trulieve's website contact and received a response. The first email requested additional information which I provided. The second one addressed...well addressed nothing germane to the issues. It was condescending and sought to pin the problem on my misunderstanding discounts (which I was aware did not apply to my order and they know that), and that somehow it was the team at the store's fault requiring their retraining. (not a clue as to how that was derived at as I am fine with local staff, it's Trulieve's questionable policies I have a problem with). My primary complaints were that: 1) They knowingly sell merchandise online they don't have in-stock to deliver; 2) They confirm orders and processing through email and text messages, but make no effort to notify the client that the merchandise is unavailable. The client does not find out they aren't getting their order until they are standing at the register, cash in hand ready to check out.; and, 3) They don't offer a 'rain-check', they don't offer an item of equivalent value, the client's order just became more expensive as they are subjected to a classic 'bait-and-switch' routine with better quality product offered, in this instance with the Vet's Day discount. It wasn't an inventory issue, it wasn't a communications issue, it was a lack of intelligence on my part and somehow a failure of the store's team. Not addressing anything, what they did do was offer me a one-time offer of an additional 20% off my next order. Will I place another online order and then hope they have it in stock and it's ready when I arrive? Probably not, their competitor's a longer drive and a little bit more expensive, but I trust them to have my order ready when I show up. They also don't have a slew of complaints similar to this one. When over 40% of your reviews are on the negative side, as a business, you're doing something wrong. Now whether you learn from that and address the issues or, keep going and accept what losses to business and reputation that result is entirely on you. I have somewhere else to go.