TrulieveReviews of trulieve.com

I see no use in giving feed back to " improve customer service" as no one investigates many concerns of false advertising and disabling my loyalty points. This is an alternative email not linked to the site, to protect myself and purchases. After leaving a review, honest but negative "games were starting to be played (we will look into it and get back to you) no 1 ever does. I will not provide dates, it will expose my main email and I fear something else would be taken away as its not a privilege for laylty points and that was taken from me. It forces me to put a date, the dates it's been going on is about 1 calendar year

I like ratio capsules but they are often unavailable. I asked if they could ask for more and was told they have NO INPUT to corporate management. Hmmm, this is classic poor management which will drive customers away.

If a zero could be given, I would… been a card carrying member for five years and trulieve is by far the worse dispensary in Florida. Their website is a joke. They often list product that isn’t available and they sometimes pull product away from pre orders to make shoppers happy that show up for whatever. They don’t have answers which can only be explained that it’s poorly ran and the suit and tie ppl are paid for incompetence… I order from grow healthy or suterra… I don’t need to bother with trulieve and their lack of professionalism and lack of product they claim to have yet don’t, just to make them look like they have variety…

Their bud sucks and is overpriced, #1. Tried everything there from shake to their “OG kush” flower wise, and vaped a lot of different kinds of carts. Use a 18 inch Medicali glass water pipe mostly. I’m a big smoker and have a high tolerance). #2.) Oil carts stop hitting with a quarter amount left in them, or the coil burns out halfway and then you can’t pull it because it’s disgusting, even on a low or moderate heat setting - 2.4-2.8V. And 3.2V on any of their carts will immediately fry the coil out, and then you’re really screwed $35-60, depending on type of oil extraction method: rosin, resin, distillate, etc.. #3.) Order said it was ready for pickup one time and when I got there, they didn’t have what they said was ready and “confirmed for pickup.” So many other better dispensaries, like MÜV or Cookies, or The Flowery... I’m done with this schwap dispensary. Rude cashiers as well, except for a few at this one location. Their debit card machine reader never worked, and the ATM fee is ridiculous. If your order, let’s say is $45, they will charge you $55 total on a debit card. Always bring cash I know but still, that’s $10 extra right there. That’s a sandwich every time, gone. Oh and what really topped it off is their “cultivar collection.” It’s wack. Bought a $15 pre roll, 1g joint right? supposed to be their top of the line, most fire and cared for tree, and went to smoke it Thanksgiving Day, and there was more smoke coming off the joint than there was capable of being inhaled. In other words, that thing didn’t pull at all, therefore a complete waste of $15. Neighbors got more high than I did because a machine rolled it tight as f. Too tight. DONE WITH “Trulieve.” Should be called “Shilieve.”

I am a Vietnam era veteran. I've had my card for over 2 years now. I showed that I was a veteran the 1st time I went into Trulieve. I have enjoyed my veteran discount in that time. However recently I went in and they asked me to show I was a veteran. I don't always carry my DD214 with me, Who does?So I had to pay full price. Once you are a veteran you are always a veteran it does not change. I feel this is a dis insult and disrespect all veterans. I urge my fellow veterans to boycott Trulieve till they change this policy.

Poor communication for delivery service. I placed an order on Saturday and received confirmation my order was to be delivered on Sunday. When it got to Sunday afternoon and I did not receive a call regarding my delivery information I started an on-line chat with a Trulieve representative. I was told that my order would be delivered Sunday. After a few more hours without hearing back from Trulieve I placed another call to the call center and was told the delivery would be on Monday. I received a call on Monday regarding my delivery information. When the driver arrived I gave him my debit card. He went back to the car and told me they did not have a debit card reader with them and I would have to re-schedule my delivery. I once again, I called the call center and was told my delivery would arrive Tuesday. Fast forward to Tuesday and I did not hear from anyone at Trulieve so, you guessed it, I had to call the call center again to be told that my delivery was scheduled for Wednesday. At this point, I just wanted my product so I went to the store to pick it up. As I was being checked out I noticed that one of the products in my bag was not what I ordered. A little communication would have gone a long way in this instance. I doubt that I will try ordering delivery from this location again.

Jess at made my visit easy & stress free. She helped me choose what would help my condition. And she was right, the choice does relieve me. Thank you Jess!

I’ve been there twice and haven’t received my 10% discount. I’m on snap. I ask the guy and he doesn’t apply it. I want to keep coming to u guys cause you guys have a great selection