Frontier has great customer service but they will not be the ones completing the move and that is why I gave it 1 star. The company they outsource to broke my things and lost my things. You can not trust them because they are not the ones actually completing the move! Just book with someone else to maintain your sanity!!!
Response from True North MovingAug 29, 2025
Hello Reylon,
We’re very sorry to hear about your experience. To clarify, Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate and schedule moves through our network of authorized carriers. This is stated in the documentation provided at booking, but we understand how frustrating it can be when items are damaged or lost during transport.
While the physical move is carried out by the assigned carrier, we take customer concerns seriously and work closely with the carrier to help resolve claims for damages or missing items. If you haven’t already done so, please reach out to our customer service department at 954-416-9655 so we can assist you through the resolution process.
We regret that this move did not meet your expectations, and we appreciate your feedback as it helps us continue to improve both communication and service for future customers.
Sincerely,
Management
Frontier Moving Solutions
CO
Colby
Would rate my experience -1000
Would rate my experience -1000 this company is completely fraudulent. Quoted us $1800. Went through three forms of customer and quality assurance representatives and paid deposits (over half the cost). Day of move, the truck shows up and informs us they would only take 2 couches and 3 boxes. When we clearly let them know everything that was being moved and exact quantities and sizes ( and each item in the storage unit was clearly listed in our contract prior to the truck showing up day of. They then came and informed us it would be another $2500 for them to take anything else. When speaking with customer service to resolve the issue they became irate and were extremely rude despite facing no confrontation on my end. When legal action was brought up we were told “go ahead, please try”. Seeing as “customer service” was going to do anything but a manager reached out and let us know they “wanted to resolve the issue” and offered a refund of $88
Never use this company they are 100% in the business of scamming people. Trying to up charge in the last possible second when you are already mid move and have no other option and have already spent half your moving budget on their “non refundable deposit”
Response from True North MovingAug 14, 2025
Hello Colby,
We are very sorry to hear about your experience and take these concerns seriously. Our goal is always to be transparent about pricing and inventory so there are no surprises on moving day. Based on our records, the original quote was provided according to the inventory listed at the time, and any changes to inventory or item count can affect the final cost. We understand how frustrating it can be to face unexpected charges, and we regret that our efforts to resolve the matter did not meet your expectations.
To provide clarification, your deposit of $534.00 was collected to cover the costs associated with scheduling, reserving, and routing the truck for your move. Once the truck is dispatched and arrives on-site, those funds are applied toward the services rendered in preparing and routing the vehicle, even if the move does not proceed as originally planned.
We would like the opportunity to review your file in detail together and address any discrepancies. Please contact customer service and ask to speak with management to discuss the file and this review!
Sincerely,
Management
Frontier Moving Solutions
AG
andrew G.
Avoid Frontier Moving Services at All…
Avoid Frontier Moving Services at All Costs – Bait and Switch Tactics and Zero Accountability
Do not use Frontier Moving Services. This is hands down the most dishonest, disorganized, and frustrating company I’ve ever dealt with. My experience was a textbook case of bait and switch pricing.
After completing a mandatory FMCSA virtual tour and the “quality assurance” call they insisted was required, Frontier tripled the originally quoted price. That’s right — over 3x the initial quote, after I had already paid a deposit and taken the time to document all items clearly.
Their salesperson, Kyle, made endless promises: that the quote was accurate, that he’d personally be available throughout the process, that my items would be picked up on the 29th (weather permitting), and that communication would be seamless. None of those promises were kept. Kyle disappeared, and I was left in the dark.
Worse, they didn’t even complete the virtual review until the actual day the movers were supposed to arrive — completely nullifying its purpose and setting me up for a last-minute upcharge.
This company is an absolute scam operation hiding behind false professionalism and misleading sales tactics. If you value your time, money, or sanity, stay far away from Frontier Moving Services.
Response from True North MovingAug 14, 2025
Hi Andrew,
We are sorry to hear about your dissatisfaction and would like to clarify a few details about your reservation. During the Quality Assurance process—designed to review inventory in depth and allow for any changes—we recommended adding a full packing service based on the high value and quality of your items. This recommendation was made to help ensure proper protection and avoid potential damage during transport. Additional items were also noted at that time, which impacted the overall cost.
Regarding your requested pickup date, your reservation was made with a two-day pickup window. The only way we can guarantee a specific date is by applying a one-day pickup window fee. When we were unable to accommodate your preferred exact date, you chose to cancel.
As for the visual inspection, in most interstate moves this requirement is waived, as indicated and signed for in your estimate. The Quality Assurance call—scheduled no more than five days prior to pickup—serves as the final review to confirm inventory, address adjustments, and provide clients with the opportunity to make any changes.
Finally, in regard to your moving coordinator, we inform all clients that our customer service department is the best point of contact due to coordinators’ heavy scheduling demands and frequent calls. This ensures that inquiries are addressed as promptly as possible.
We understand your frustration and regret that your experience did not meet your expectations. If you would like to revisit your concerns and explore possible resolution, please contact customer service at 954-416-9655, mention this review and ask to be connected with upper management.
Sincerely,
Management
Frontier Moving Solutions
MN
mimi N.
Terrible
Terrible, awful experience - I DO NOT recommend this company. They assured me my fully furnished 3 bedroom 2 bathroom home would fit in their truck. It did not. In fact, when the truck driver got there, a day late, and a day before I had to be out of my house, he said that no way would all my things fit in the allotted space in the truck. So why would they tell me it would? They listed everything on the bill of laden but there was no way it would all fit - they scammed me!! I put down an over $2000 deposit and they would not give it back because I didn't cancel within the 3 days they required - but how could I know that the truck would only fit a quarter of my things?? I was not going to let them take 1/4 of my things and then be left scrambling with the rest of it at the last minute! DO NOT USE THIS COMPANY
Response from True North MovingAug 14, 2025
Hello Mimi,
We are sorry to hear you were unhappy with your experience. Our estimates are based on the inventory provided during the booking process, and the allotted truck space is reserved according to that information. Any additional items, additional volume needed or changes to the inventory after booking can increase the total cost of the move. We 100% would of been happy to service your move even if that required a second truck but the space used on the truck is how we determine pricing.
Regarding your deposit, our policy—outlined in your estimate and terms—allows for a refund if a cancellation is made within the stated three-day window. Once the reservation is confirmed, your deposit is applied toward scheduling, routing, and reserving the space for your move.
We regret that we were unable to complete your move as planned and understand the stress of facing last-minute changes. If you would like us to review your file in detail, please contact customer service at 954-416-9655 and ask for upper management so we can discuss the specifics of your case and determine if there are additional options for resolution.
Sincerely,
Management
Frontier Moving Solutions
KS
K S.
Nearly tripled price mid move and caused damage
Originally quoted $5.4K which they changed to $14K once my furniture was disassembled, wrapped, and half of my items packed and in the road. When I refused the higher price, they unwrapped my furniture and left it in the road. They broke both lazy boy couches, damaged most wood furniture leaving it on the cement, and caused multiple dings to the drywall.
The items they packed were not packed well with for example loose blender blades dumped with a bunch of other misc items.
Response from True North MovingAug 14, 2025
Hello,
We are sorry to hear about your experience and the concerns you’ve raised. Our pricing is based on the inventory and services confirmed during the booking process, and any significant changes to the volume, weight, or packing needs can impact the final cost. We understand how frustrating it can be when adjustments occur on moving day.
We also take claims of damage very seriously. We encourage you to file a formal claim with our claims department so we can review the matter and address any damage according to the coverage outlined in your contract. Regarding the packing concerns you mentioned, we will also review this with the crew involved to ensure our packing standards are met consistently.
We have been trying to figure out contact information in attempt to locate file and review in detail and work toward a resolution. Please contact customer service at 954-416-9655 and ask for upper management so we can address this directly.
Sincerely,
Management
Frontier Moving Solutions
MS
MSandorf
Nothing but headaches.
For what ? They say they aren’t brokers. That they have movers that only work for them and they have control of those movers. Lies. They have zero control and zero interest in what happens once they get their fee upfront. Then they dump you off to whomever. When those guys show up they say, “Oh, well, ya, let me explain how this works…You know that $2,400 bid they gave you? It’s actually going to be $7,800.” Do yourself a HUGE favor. Cut out the middleman, call a reputable mover, have them come out to your place, look at what you have, and give you a hard and fast price. These guys are brokers. They have no idea what they are quoting, nor do they care. They tell you one thing, get your money upfront, and then let you deal with the aftermath.
Update: Two days after writing this I get an email stating that they are demanding I take this down. NO! Every single word is the truth, and I stand behind it. Screw me over and you will feel the same pain as I am subjected to ! I gave the the benefit of a two star review because my things did arrive in one piece, no thanks to them. Now it's a one star for bullying me.
Response from True North MovingJul 25, 2025
Dear Mr. Sandorf,
We’re genuinely sorry to hear that you had such a frustrating and disappointing experience. Your feedback is deeply concerning to us, and we take your comments seriously.
To clarify, Frontier Moving Solutions is a licensed moving broker. We coordinate household moves through a vetted network of licensed and insured carriers. While we work hard to ensure a smooth transition from booking through delivery, we recognize that miscommunications can happen — especially when expectations around pricing and service responsibilities are not aligned.
We never want any customer to feel abandoned or misled, and we are actively working to improve how we explain our process from the very first call — including the fact that estimates are based on the information provided at booking, and can change if the volume or services required differ at pickup.
We’re also very sorry to hear that you felt pressured after leaving your review. That is never our intention, and we respect your right to share your experience. We can confirm that no one from Frontier has reached out to you regarding this and would appreciate the chance to speak with you. Our only goal in following up with dissatisfied customers is to understand what went wrong and explore any opportunity for resolution.
If you’re open to it, we’d still appreciate the chance to review your file in more detail. Please feel free to reach out to us directly at 954-416-9655.
Thank you again for your feedback. It helps us hold our partners accountable and continue improving how we communicate, quote, and serve our customers.
Sincerely,
Management
Frontier Moving Solutions
JO
John
Be warned
Scam company. Canceled via phone <72 hours, customer service said it was fine and that a check would come in the mail. They call again weeks later saying I never canceled because it has to be via email (which the customer service agent on the phone NEVER said originally). They either have incompetent employees or train them to deceive customers.
Response from True North MovingJul 25, 2025
Dear John,
We’re truly sorry to hear about your experience and the confusion surrounding your cancellation. We understand how frustrating it is to be told one thing over the phone and then receive conflicting information later — especially when it involves your refund.
Our policy does require written confirmation for cancellations in order to protect both our customers and our team, and to maintain a clear record. That said, if a member of our staff gave you incorrect or incomplete guidance, we sincerely apologize — that is not the experience we want anyone to have.
We’d appreciate the opportunity to review your file and see what can be done to resolve this properly. Please contact us directly at 954-416-9655 so we can take a closer look.
Thank you again for bringing this to our attention. Your feedback helps us improve our communication and ensure a better experience for all our customers moving forward.
Sincerely,
Management
Frontier Moving Solutions
TX
txtornado
Save your money and go else where scam company
Wish I would of looked more into reviews before using the pricing is horrible they tell the price on phone then once movers show up they keep adding , I also feel they are some type of scammers what was supposed to be just over 2thousand has tripled to almost 8 I'm on disability don't make that much so when was told it be just little over 2 thousand I was happy but very disappointed that it was way more and seen some of the movers tossing my thing around like a ball so please don't use these folks it is a broker that sends Out contractors should of just got a uhaul and hired someone to do the job instead think they need to be reported to BB and shut down
Response from True North MovingJul 25, 2025
Dear Unidentified Client,
We’re very sorry to hear about your experience and the stress it caused — especially given your financial situation. Moving should never leave a customer feeling misled or unsupported, and we understand how upsetting it must have been when the price changed from what you were originally expecting.
Our estimates are based on the inventory and information provided at the time of booking, and they can change if the actual volume or services needed differ on moving day. That said, it’s our responsibility to make sure those possibilities are clearly communicated upfront. If that didn’t happen in your case, we sincerely apologize.
We also take concerns about how your belongings were handled very seriously. The crews we work with are expected to maintain professional conduct and care throughout the entire process, and we will be following up with the carrier involved in your move to investigate your claims.
Please know that Frontier Moving Solutions is a licensed broker, and while we coordinate services with certified carriers, we remain committed to supporting our customers throughout the entire process. If you're open to it, we’d like to review your file in more detail to see how we may be able to assist you further. You can reach us directly at 954-416-9655.
Thank you again for bringing this to our attention. Your feedback will help us continue to improve communication, pricing transparency, and carrier accountability.
Sincerely,
Management
Frontier Moving Solutions
