Jessica T.
Very pushy sales man called me (40 mins…
Very pushy sales man called me (40 mins on the phone). They claimed to have alot of availability for a move that was over two months out. Repeatedly accused me of talking to other companies despite the fact that I had not received any other calls. I told him we wouldn't be making any decisions for 5 days. He said he would follow up then. Instead, he called the next day and when I said I didn't want to talk to him on a Saturday night, I received an email saying my dates were no longer available.
Response from True North MovingJul 23, 2025
Dear Jessica, Thank you for taking the time to share your feedback. We're sorry to hear that your interaction with our representative left you feeling uncomfortable, and we sincerely apologize if the communication came across as overly persistent. Our intention is never to pressure anyone, but rather to provide helpful information so you can make the best decision for your move. In this case, the urgency expressed by our team was related to the fact that your move was scheduled during one of the busiest times of the year. As discussed on the call, availability on specific routes can fill up quickly, and we wanted to ensure you had the opportunity to reserve your preferred dates before they became unavailable. That said, we absolutely respect your timeline for making a decision, and it's not our practice to disregard a customer’s request for follow-up timing. We are actively addressing this internally to make sure all future interactions reflect the level of professionalism and courtesy we stand by. If you’re still considering moving services, we’d be happy to revisit your options and assist you in a way that better aligns with your preferences. Please don’t hesitate to reach out! Best regards, Frontier Moving Solutions Management