True North MovingReviews of truenorthmoving.net

Response from True North MovingSep 18, 2025

Hello Lynda, Thank you for sharing your experience. We truly value all feedback, as it helps us improve. Unfortunately, with the limited details provided, we aren’t able to locate your file to review what happened. We would love the opportunity to go over your move together so we can better understand the situation and address your concerns. Please reach out to our office at your convenience, we’re here to help and want to make this right. 954-416-9655 Sincerely, Management Frontier Moving Solutions

Response from True North MovingSep 12, 2025

Hello Kimberly, We take all customer concerns seriously and want to clarify the situation. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. This was clearly explained at the time of booking, and your Bill of Lading included the carrier’s information the day you booked. Regarding your refund request, while we were unable to issue a full refund, our management team worked directly with you to discount the services and addressed all of your concerns. We also reached out multiple times and are currently awaiting your response to finalize any remaining details. We strive to provide clear communication and fair solutions for all customers and regret any miscommunication that may have occurred. Best regards, Frontier Moving Solutions Management

Response from True North MovingSep 12, 2025

Hello Clara, We take all customer feedback seriously and want to clarify a few points. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. Carrier information is provided on the Bill of Lading, and final charges are determined by the carrier based on actual inventory, space, and services provided, not by Frontier directly. During your quality assurance appointment, our team advised adding more space to your reservation based on the additional items you were including. You chose not to add the extra space and indicated that you would rather move those additional items yourself than pay for the adjustment. Final charges reflected the inventory and space confirmed with the carrier. Regarding payments, we accept standard methods as requested by the Department of Transportation and outlined in our documentation. We understand that moving can be stressful, but labeling our company as discriminatory or suggesting unethical practices is inaccurate. Our team strives to provide clear communication, fair guidance, and transparent solutions for all customers. Best regards, Frontier Moving Solutions Management

Response from True North MovingAug 29, 2025

We regret that your experience was frustrating and want to clarify how our process works. Frontier Moving Solutions is a licensed interstate moving broker. Our role is to coordinate and schedule moves through our network of authorized carriers. Final charges are determined at pickup based on the verified inventory, actual weight/space, and any additional services required, which is standard in the moving industry and clearly outlined in the documentation provided at booking. While estimates provide a good faith range based on the information provided during the initial call, any adjustments at pickup reflect the actual inventory and requirements. This is not intended to mislead or pressure customers. We encourage all customers to review the contract, ask questions about estimates, and file a claim if they feel any charges are incorrect. Our team is always available to assist in guiding customers through this process. We stand by our commitment to transparency and customer service, and while we understand moves can be stressful, labeling our company as dishonest does not reflect the thousands of successful moves we facilitate nationwide. We would love the chance to break down your experience together and potentially discuss ways to resolve these matters. Give customer service a call at 954-416-9655 and we can further discuss! Best Wishes, Management Frontier Moving Solutions

Response from True North MovingAug 29, 2025

Hello Thomas, We regret that your experience was frustrating. For clarity, Frontier Moving Solutions is a licensed interstate moving broker, and our role is to coordinate and schedule moves through our carrier network. The actual handling, transport, and delivery of items are carried out by the assigned carrier. Final charges are determined at the time of pickup based on the verified inventory, actual space/weight, and any additional services required. While we understand that these adjustments can be upsetting, they are standard, federally regulated practices and not intended to pressure customers. Regarding damages or missing items, all customers have the right to file a formal claim with the carrier or through the claims process. Our team is available to assist with this to ensure proper documentation and resolution. We take customer feedback seriously and continuously work to improve communication and service. While no moving process is without challenges, labeling our company as dishonest or aggressive does not reflect the thousands of successful moves we facilitate nationwide. Please feel free to contact customer service to see if we can present a resolution you are satisficed with. Best Wishes, Management Frontier Moving Solutions

Response from True North MovingAug 29, 2025

Hello again, We strongly disagree with the characterization of our company as “thieves.” Frontier Moving Solutions is a licensed interstate moving broker, and all pricing, terms, and procedures are clearly outlined in the documentation provided at booking. Final charges are determined by the carrier at pickup based on the verified inventory, actual space/weight, and any additional services required, which is standard in the moving industry. While we understand that moving can be stressful and unexpected adjustments to pricing may feel frustrating, these are regulated and transparent practices, not breaches of contract. Customers always have the right to review charges and file a formal claim if they believe an error has occurred. Additionally, leaving a second review repeating the same claims was unnecessary, as our team already addressed your concerns in prior correspondence. Reposting does not add new information and can create confusion for future readers. We take customer feedback seriously and regret that this move did not meet your expectations. However, labeling our company as dishonest is inaccurate and does not reflect the thousands of successful moves we facilitate nationwide. Thanks, Frontier Management

Response from True North MovingAug 29, 2025

Hello Beatriz, We understand your frustration and regret that this was your experience, but we must firmly reject the accusation that our company engages in scamming or theft. Frontier Moving Solutions is a licensed interstate moving broker operating under federal regulations. Our role is to schedule and coordinate moves through our carrier network, while the final charges are determined at pickup by the carrier based on verified inventory, actual space/weight, and any additional services provided. While unexpected charges can be frustrating, they are not “invented”—they are federally regulated surcharges (such as for additional packing, long carry, or shuttle services) that only apply when required. If you feel these were applied in error, the correct path is to file a dispute or claim so that it can be formally reviewed. We also take seriously your concerns about damage or disrespectful behavior. That is not the standard we expect from our carrier partners. All customers have the right to file a claim for damages, and our team is available to assist in guiding you through that process. We value transparency and accountability, and while no moving process is perfect, labeling our company as “gross thieves” is inaccurate and does not reflect the way we operate or the thousands of successful moves we facilitate nationwide. Best Wishes, Management Frontier Moving Solutions

Response from True North MovingAug 29, 2025

Hello Marianne, We are very sorry to hear about your experience and the issues you’ve described. To clarify, Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate and schedule moves through our carrier network. The actual pickup, transport, and delivery of items are carried out by the assigned carrier. We understand your frustration regarding the pricing changes. Estimates are based on the inventory provided at booking, and adjustments are made by the carrier at pickup if additional items, volume, or services are required. While this is standard across the industry, we recognize how stressful it can feel so close to moving day. Regarding the damages and missing items you mentioned, we are glad to see you have already filed a claim with CSI Pros, the independent claims company that handles all damage and loss reviews for interstate moves. This is the proper channel to ensure your concerns are formally investigated and resolved. Our team remains available to assist you in tracking and supporting that process. We regret that this move did not meet your expectations. While challenges do occasionally occur in long-distance moves, we are committed to helping our customers through the claims process and continuing to improve communication and coordination with our carrier partners. Best Wishes, Management Frontier Moving Solutions