True North MovingReviews of truenorthmoving.net

Response from True North MovingJul 24, 2025

Dear Mateen, We’re truly sorry to hear about your experience and the disappointment you felt throughout your move. It’s clear from your review that we did not meet your expectations, and we appreciate the opportunity to respond. Our estimates are based on the inventory provided by the customer during the initial consultation, including virtual walkthroughs, which are meant to create as accurate a quote as possible. However, the final price is determined by the actual cubic footage used and any additional services requested. We understand how frustrating it can be when those numbers differ significantly, and we agree that those adjustments should always be communicated clearly and respectfully. Regarding your concerns about the moving crew, we regret that the service provided did not meet the standards expected from a professional moving experience—especially when white glove service was requested. While we work with licensed third-party carriers, we take your feedback seriously and are following up internally with the carrier responsible for your move. We maintain a small, carefully selected network of carriers with whom we build close working relationships. This approach allows us to closely oversee each move and foster partnerships that help us deliver the higher-quality service and overall experience we strive to provide. As for your concerns about the damage claim process: all customers are provided with instructions to file damage claims through the licensed carrier’s insurance provider, as required by law. However, we understand how confusing and frustrating this process can be, especially when communication feels limited. We are committed to supporting our customers through the claims process to the extent allowed under federal regulations. If you'd be willing, we’d like to take another look at your file to see how we can help move this forward. Please contact us directly at 954-416-9655, and we’ll do our best to ensure your concerns are properly reviewed and addressed. Thank you again for your feedback—it helps us improve our communication, partnerships, and customer support moving forward. Best regards, Management Frontier Moving Solutions

Response from True North MovingJul 24, 2025

Dear Beth, We’re very sorry to hear that your experience took such a frustrating turn, and we appreciate you taking the time to share your feedback in detail. We’re glad to know that things started off on a positive note and that you found our initial estimate and communication helpful. However, we regret that your confidence in our service changed during the process. We understand how upsetting it can be when pricing increases unexpectedly or when you feel left without support—especially during something as stressful as a long-distance move. While our estimates are based on the inventory and cubic footage provided during booking, any significant increase in volume or services can affect the overall cost. That said, we agree that pricing should always be clearly broken down and explained. If that did not happen in your case, we sincerely apologize and will review our communication protocols with the team involved. We are also very concerned to hear about the lack of response leading up to your pickup and about additional charges presented by the carrier upon arrival. Communication and transparency are essential to the moving process, and it’s clear we fell short in meeting your expectations. With that being said representatives have direct lines but for any assist during a clients move we advise our clients to contact the direct number for customer service at 954-416-9655. We’d appreciate the opportunity to review your file in more detail and determine whether any part of the process can be clarified or resolved. Please feel free to contact us directly at 954-416-9655 so we can assist you further. Your feedback is important to us, and we will use it to improve how we inform and support customers—especially during critical stages of their move. Sincerely, Management Frontier Moving Solutions

Response from True North MovingJul 24, 2025

Dear Aaron, We're very sorry to hear about your relative’s accident and hope he is doing well after such a difficult and stressful event. We completely understand how overwhelming these situations can be, and we regret that your experience with our company added to your frustration. Regarding the deposit, we do our best to clearly explain at the time of booking that deposits are used to reserve space, schedule crews, and coordinate logistics in advance of the move. These resources are committed immediately upon confirmation, which is why the deposit is non-refundable, as outlined in our service agreement. That said, we understand this booking was made under stressful circumstances and canceled shortly after. While our policies are firm, we never want a customer to walk away feeling taken advantage of, especially during an emergency. We would be happy to review the details of this case again to see if there is any alternative resolution we can offer. Please feel free to contact us directly at 954-416-9655 . We value honest feedback and are always looking for ways to improve how we communicate and support our customers—especially during unexpected life events like this one. Sincerely Management Team Frontier Moving Solutions

Response from True North MovingJul 24, 2025

Dear Fabio, We're sorry to hear that you were dissatisfied with your experience and felt pressured during the moving process. That is never the experience we want our customers to have. While we understand how upsetting a price change can be, adjustments are only made when there is a significant difference between the items or volume listed in the original estimate and what is actually being moved. These details are outlined in our contract, and our team aims to communicate any changes clearly and respectfully. We take accusations of unprofessionalism very seriously. If you believe there was a mistake or if you’d like us to review your specific case, we invite you to contact us directly at 954-416-9655. We’re committed to addressing concerns fairly and transparently. Sincerely, Management Frontier Moving Solutions

Response from True North MovingJul 24, 2025

Dear Pietro, Thank you for taking the time to share your experience. We’re very sorry to hear that your move did not meet expectations and that you were left feeling misled, unsupported, and upset throughout the process. That is never the outcome we strive for, and we take your concerns extremely seriously. We want to sincerely apologize for the stress and frustration you encountered during your move. Relocating across the country is already a challenging process, and it’s clear from your account that your experience fell short of the standards we aim to uphold. To clarify, Frontier Moving Solutions operates as a licensed broker within the moving industry. This is disclosed in our terms and conditions and on our website, but we understand and acknowledge that many customers may not fully grasp what this means during the initial sales process. Your feedback highlights the need for us to communicate this more clearly and consistently, and we will be addressing that internally. Regarding your pricing concerns, our estimates are based on the inventory and information provided at the time of booking. If the actual volume or scope of work changes during the Quality Assurance call or at the time of pickup, adjustments may be necessary to reflect the services being rendered. That said, we agree that these conversations should happen earlier, with full transparency, so customers are never put in a position to feel pressured or stuck. We are especially concerned to hear about the unprofessional conduct you described during delivery. Regardless of whether the crew was a contracted carrier, our customers deserve to be treated with respect and professionalism at every stage of the process. There is no excuse for any form of hostility or verbal abuse. We are investigating this situation further and will address it with the parties involved. Lastly, we acknowledge your point about lack of follow-up. We understand how important communication is throughout the move, and especially afterward, and we apologize for falling short in this area. Your feedback is being reviewed by our leadership team and will be used as part of our ongoing efforts to improve communication, transparency, and accountability. If you're open to discussing this further or allowing us to re-examine your case in detail, we encourage you to reach out to us directly at 954-416-9655. Thank you again for sharing your experience. Sincerely, Management Frontier Moving Solutions

Response from True North MovingJul 24, 2025

Dear Lori, We’re very sorry to hear about your experience and truly regret that your move did not go as expected. We take concerns like yours seriously, and we appreciate you taking the time to share this feedback. Regarding the change in estimate, we understand how frustrating that can be. Our estimates are based on the inventory and information provided during the initial consultation. If the actual volume or nature of the items to be moved differs significantly, adjustments may be necessary to reflect the space and labor required. That said, we strive to communicate any changes clearly and as early as possible, and we regret if that wasn’t your experience. We’re also deeply concerned to hear about the condition of your items upon arrival. Damage during a move is something we take seriously, and we want to ensure that any claims are addressed properly. If you haven’t already, we encourage you to file a formal damage claim so our team can investigate and assist you further. In regard to the crew that assisted with unloading, we sometimes coordinate with third-party professionals for final delivery, especially in more remote locations. However, we expect all personnel—whether directly employed or contracted—to meet our standards of professionalism and care. We’re reviewing this situation internally to ensure proper procedures were followed. We also sincerely apologize for the lack of follow-up from customer service. That is not acceptable, and we’re actively working to improve our response times. If you’re still open to it, we’d like the opportunity to make this right and review your file in more detail. Please contact us directly at 954-416-9655, and we’ll ensure your concerns are escalated to the appropriate team member. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 24, 2025

Dear Jen, We’re truly sorry to hear that your experience with us did not meet your expectations. We appreciate your feedback, and we take your concerns seriously. Our team works hard to provide accurate estimates based on the information given during the booking process, including verbal descriptions and inventory walkthroughs. We understand that moving terminology (such as "sleigh bed," "triple dresser," or "headboard") may not always be clear to customers unfamiliar with how space is calculated for transportation. This is why we strongly encourage detailed item descriptions and questions during the estimate process. That said, we regret any confusion or frustration caused by how your items were classified. It's never our intention to mislead or surprise our customers with additional costs. Adjustments are only made when the actual volume or complexity of items exceeds what was originally quoted — which we do our best to explain up front and outline in our terms and conditions. Regarding the urgency you mentioned around signing the contract, we understand how that may have felt rushed. Our representatives are trained to communicate time-sensitive pricing based on route availability, but they should also allow ample time for questions and review before any agreement is signed. We’ll be reinforcing that standard internally to ensure every customer feels confident and informed before moving forward. We’re very sorry for any stress this process caused you and would be happy to review your file in more detail to better understand where expectations may have differed. If you’d be open to it, please contact us directly at 954-416-9655 so we can assist further. Best regards, Frontier Moving Solutions Management