True North MovingReviews of truenorthmoving.net

Response from True North MovingJul 25, 2025

Dear Krista and Mark, We’re sincerely sorry to hear about the experience you had, and we understand how upsetting this situation must have been. Moving is a highly personal and emotional process, and we never want any of our customers to feel the way you’ve described. While we partner with licensed and insured carriers such as Azimuth Van Lines to facilitate moves, we expect all partners to maintain the highest standards of professionalism, respect, and care for our customers’ belongings. The behavior you described is absolutely unacceptable, and we take these allegations very seriously. Surprise fees, damaged items, and disrespectful conduct are never the type of service we aim to deliver. If you were charged unexpected delivery fees or encountered damage, we strongly encourage you to file a formal claim. We would be happy to assist with that process and escalate your concerns to ensure they are reviewed properly by both our team and the carrier. All that being said after reviewing the file there was never once contact of any issues onsite, no record of calls from the file holder, or any claims submitted. Actually both Frontier and Azimuth have no records of any issues being reported what so ever. We are sure there must be a mistake! Please reach out to us directly at 954-416-9655 so we can review the full details of your file. Your feedback is crucial, and we want to ensure this situation is addressed appropriately. Thank you for bringing this to our attention. We are committed to holding our partners accountable and to improving the customer experience. Best Regards, Management Frontier Moving Solutions

Response from True North MovingJul 15, 2025

Hi Evan, Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your move. I completely understand how frustrating this experience must have been, and I want to address your concerns in detail. When you booked your move, we did present Azimuth Group Van Lines as the carrier assigned to handle your shipment, and this was clearly listed on the Bill of Lading (BOL) that was provided to you at the time of booking. We understand that changes or unexpected issues can be frustrating, but we work with a select group of carriers, like Azimuth, with whom we maintain close relationships. This approach allows us to oversee the entire process more effectively, ensuring higher quality service for our customers. We take these matters very seriously and will be investigating your experience with Azimuth Group Van Lines to ensure that this does not happen again. Rest assured, we expect all of our partnered carriers to provide the highest level of professionalism and respect for your belongings. We deeply regret that your items arrived in poor condition and that the movers' conduct was less than professional. This is not the standard of service we aim to provide, and we are committed to addressing these concerns with Azimuth to prevent any future occurrences. If you haven’t already, please reach out to us directly at 954-416-9655 so we can further discuss this situation and work towards a resolution, including addressing any damage to your items. We sincerely apologize for the frustration this caused and appreciate your understanding as we work to make things right. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 15, 2025

Hi Scott, Thank you for sharing your feedback, and I’m very sorry to hear about your negative experience. I want to address your concerns and offer some clarity regarding the situation. During the summer months, we often have limited availability for certain routes, and our agents aim to inform customers of these opportunities to help secure the best pricing and timing for their move. The urgency in requesting a down payment was not meant to pressure you, but rather to ensure that you didn’t miss out on the special route and pricing that was available at that time. We understand how this might have come across, and I truly apologize if it felt like undue pressure. However, I want to be very clear that no one should ever feel disrespected during any conversation with our team. The comments you mentioned, including being called "ignorant," are completely unacceptable, and we will be addressing this matter with the agent involved to ensure that this behavior is not repeated. We want every customer to feel comfortable with their decision-making process and are committed to providing clear and respectful communication at all times. Again, we're truly sorry for your experience, and we appreciate your feedback as we continue to improve our service. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 25, 2025

Dear Tenaj, We’re truly sorry to hear that your experience with us left you feeling misled and frustrated. Moving can be a stressful and emotional time, and we understand how upsetting it can be when expectations around pricing or service are not met. Our estimates are based on the inventory and information provided at the time of booking. If the actual volume of items or services required ends up being more than originally stated, the final cost may increase — and we always strive to explain this clearly during the booking process. That said, if you felt this was not communicated clearly or fairly, we sincerely apologize. Regarding your deposit, we understand how frustrating it is to lose money on a service you were not able to proceed with. Deposits are used to secure space, labor, and scheduling — all of which are allocated immediately upon booking. However, we never want a customer to feel taken advantage of, and we’re open to reviewing your specific case further to see if anything was mishandled. We have made numerous attempts to identify to corresponding file to this review. If you’re willing, we’d appreciate the opportunity to speak with you directly. Please contact us at 954-416-9655 so we can better understand what occurred and try to find a path forward. Thank you for your feedback — we take it seriously and will use it to continue improving how we communicate and serve our customers. Sincerely, Management Frontier Moving Solutions

Response from True North MovingJul 16, 2025

Hi Edward, First and foremost, I sincerely apologize for the frustration and disappointment you experienced with our service. I understand how stressful moving can be, and it’s clear we did not meet your expectations in this instance. We deeply regret that this situation caused you to feel this way. Regarding the cost discrepancies you mentioned, we take pricing very seriously and always strive to provide accurate, transparent estimates. However, sometimes factors like additional items or changes in space requirements can affect the final price. That said, we should have communicated these potential changes more clearly, and we will be reviewing our internal processes to ensure our estimates are more precise and that our team is fully transparent with customers upfront. As for the timing and communication issues you faced, we absolutely understand how important it is to receive timely updates, especially the night before a move. We deeply apologize for the late call and any inconvenience it caused. This is not the level of service we aim to provide, and we will address this with our team to ensure better communication moving forward. However to ensure we provide an accurate window of arrival, dispatch finalizes route the day prior around 5pm EST and would then provide the information to the client. We regret that you had to cancel your move and understand how this experience led to a loss of trust. Your feedback is invaluable, and we take it seriously as we work to improve our customer service and practices. Again, we’re truly sorry for the inconvenience this caused, and we are committed to learning from your feedback to ensure this doesn’t happen again in the future. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 16, 2025

Hi Jennifer, First and foremost, I want to sincerely apologize for the frustration and confusion you and your spouse experienced during your move. We take your concerns seriously and deeply regret that we did not meet your expectations. Moving is already a stressful process, and it’s clear that we made mistakes in communicating the details of your move. We strive for clear communication with all our customers. We will be reviewing this process thoroughly to ensure that such discrepancies do not happen again, and we will work with our team to improve the accuracy of the details we report to our movers. We also regret the fact that we were unable to honor the original quote, as we understand how financially and logistically challenging it must have been to be faced with a last-minute price change. As for your deposit, we do have a cancellation policy in place that due to scheduling and routing purposes, typically involves forfeiting deposits under certain circumstances. However, I’d like to invite you to reach out to us directly at 954-416-9655, as we want to review your case and see if there’s anything we can do to resolve this to your satisfaction. Please know that your feedback is incredibly important to us. We are committed to making improvements to ensure our customers receive the service they expect and deserve. I’m truly sorry for the inconvenience this situation caused, and we appreciate you bringing it to our attention. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 16, 2025

Hello Pat, First and foremost, I want to extend my sincerest apologies for the experience you’ve described. It’s clear that we failed to provide the level of service that you deserved, and I completely understand your frustration. We take your concerns very seriously, and I want to address the issues you raised to help clarify what happened and show that we are committed to improving. Regarding your initial agreement, we are truly sorry for the confusion around the nature of our services. We are a moving broker, and it’s essential that our customers understand this when they book their moves. It appears that the communication regarding this was unclear, and we will be reviewing this process to ensure that future customers are fully informed upfront. As for the price increases and the discrepancies in the final cost, we understand how frustrating it must have been to face unexpected charges. Our goal is always to provide accurate quotes, but changes in the number of items, cubic footage, or other factors can sometimes impact the final price. That said, we absolutely should have communicated these potential changes more clearly and consistently. We will be investigating how this issue was handled, especially with the different prices quoted by various agents. It’s distressing to hear that the movers damaged your belongings and caused further inconvenience. We take this kind of behavior very seriously, and we will be addressing it with the team involved to ensure that this doesn’t happen again. I also want to acknowledge your concerns about the $3500 cancellation fee. This is certainly an unusual situation, and we deeply regret that it came to this point. We understand that this additional cost only added to your frustration, and we are committed to reviewing how our team communicates and enforces cancellation policies in the future. We truly value your feedback, please contact us directly at 954-416-9655 so that we can further discuss your experience and see how we can address the outstanding issues, including your deposit and the damages to your property. Again, we apologize for the inconvenience and distress this situation caused, and we are committed to improving our services to prevent such issues in the future. Best regards, Frontier Moving Solutions Management

Response from True North MovingJul 25, 2025

Dear Rose, We’re truly sorry to hear about your experience and the frustration it caused. Moving is already a stressful process, and we regret that you were left feeling unsupported at such a critical point. To address your concerns: our goal is always to provide reliable, professional service from start to finish, including communication around scheduling, delivery logistics, and any additional services. We understand how upsetting it can be when expectations are not met — especially regarding the timing of delivery and furniture handling. With regard to the parking situation, delivery crews are required to follow legal parking and safety regulations based on the conditions at the delivery site. When a closer spot is not legally accessible or safe to park in, long-carry charges may apply. That said, you should never feel like you're being penalized for something avoidable, and we’re sorry if that’s how this situation came across. We will be reviewing the carrier’s handling of your delivery, including where communication could have been improved and whether protocol was properly followed. Your comments about having to unload and carry your own belongings are especially concerning. If you were promised furniture reassembly and full delivery to your apartment, we want to better understand what happened. We also take any claims about customer service dismissing concerns seriously — that is not how we aim to treat our clients. We have attempted identify your file as well as requested information from you with no response. We would appreciate the opportunity to review your case in detail to determine what went wrong and how we can make it right. Please contact us directly at 954-416-9655 so we can investigate further. Thank you for your honest feedback. It helps us improve the service and accountability we expect from both our team and our partner carriers. Sincerely, Management Frontier Moving Solutions