XD
Money takes too long to load
Overall, I like the TrueLink card for my ABLE account. My one gripe is with just how long it takes to load funds on transfer. After using this card for more than a year and many transfers, it still takes five days or longer for money to load. It's impossible to use it for anything urgent or even happening soon because the money will just not get there in time. Currently having to reschedule dental work because I can't trust that even after a week, the money will be there.
Response from True Link FinancialDec 9, 2024
Dear XD, Thank you for sharing this feedback! We are sorry to hear that it’s been challenging to know when funds will land. The timing of a transfer from your ABLE account to the card is managed by Vestwell (who initiates the transfer), but our team’s understanding is that transfers are supposed to complete within two business days. If you are experiencing longer timelines, we recommend reaching out to Vestwell directly or contacting our team at [email protected] with details, so we can investigate on your behalf. We appreciate hearing how we can improve your experience and look forward to connecting so we can help address this.