True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialJan 24, 2025

Dear Diana, Thank you for sharing this additional feedback with us. A supervisor from our Customer Support team contacted you via email to discuss the funding timeline for your account in further detail. To provide some additional context to our five business day transfer timeline, this timeline does not take into account weekends and bank holidays. For example, if a transfer is scheduled to initiate the Friday before a bank holiday, it would be expected that it would take an additional day to become available. This is because we are unable to process funding on weekends and bank holidays. If you have any additional questions about our funding timelines please do not hesitate to reply to the email our team sent yesterday, or to start a new conversation by emailing us at [email protected].

Response from True Link FinancialJan 24, 2025

Dear Duane, Thank you for sharing this feedback with our team! We regret to hear that you’ve had a less-than-positive experience thus far. A member of our Support Team will be in touch with you soon to share more information about funding timelines for your account. As a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. While it is typical for transfers scheduled for new accounts to take up to five business days to become available, this timeline is not permanent. The funding timeline is displayed any time you schedule a transfer from the True Link online dashboard or mobile app. Should you have any additional questions about our funding timelines please, reply to the email you’ll receive from our team or contact us directly at [email protected]. We’re here to help however we can.

Response from True Link FinancialJan 19, 2025

Dear Brian, Thank you for sharing your feedback. We appreciate you letting us know about your recent experience. We take fraudulent card activity very seriously and have a dedicated Disputes Team that works to make our Cardholders whole when their card information has been jeopardized. We appreciate you reaching out to our team to file a dispute if you identify any fraudulent activity on the card. Please note that we only transfer funds to the card at the customer’s request, and there are two different ways for Cardholders to review their upcoming transfers (both when the transfer will initiate and when the funds will become available on the True Link Visa Card). More information can be found in our Help Center article: When will I receive my next transfer? https://bit.ly/next-transfer If there is anything more our team can do to make your experience better, we would love to hear from you so we can review and discuss the details of your account. Our Support Team can be reached at 1-877-264-8783 Monday - Friday from 9 a.m. - 8 p.m. ET.

Response from True Link FinancialJan 2, 2025

Dear Phyllis, Thank you for your feedback! As a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. This timeline is not permanent, however, and as we establish a relationship with your bank account transfers will become available within one business day. The funding timeline is displayed any time you schedule a transfer from the True Link online dashboard or mobile app. Additionally, a member of our Support Team will be in touch with you soon to share more information regarding the funding timelines for your account.