True Link FinancialReviews of truelinkfinancial.com

Response from True Link FinancialSep 11, 2025

Dear Kurt, Thank you so much for sharing this feedback. Our team would be happy to connect with you in order to learn more about your needs. We understand that the $12.00 monthly fee for our services may be difficult for some customers, and we would appreciate hearing from you if the fee creates financial hardship for you or the Cardholder. Our Support Team can be reached at [email protected]. For most people who begin using True Link, the monthly fee is worth it for the unique features and benefits that the card and platform provide, including the spending controls, reporting, real-time alerts, and access to a team familiar with the needs of the customers we serve.
However, we understand that this may not be true for all situations. We look forward to assisting you!

Response from True Link FinancialAug 12, 2025

Dear Christina, Thanks for sharing this feedback, both about what’s working well for you and what could be better! I am writing to address your concerns regarding the funding timeline and monthly fee. When our newer customers request their first transfers, as a security precaution, the funds are sometimes not made available until the transfer fully clears the bank transfer process on the fifth business day. This said, for your account, I am happy to share that moving forwards, transfers scheduled on business days before 4 p.m. PT will begin to become available to the True Link Card the following business day. A member of our Support Team will be following up with you directly to share more information about card funding, as well as your monthly fee. In the meantime, please know that our Support Team can also be reached at 1-877-264-8783, Monday through Friday, from 6 a.m. - 5 p.m. PT and 365 days a year at [email protected]. Thank you again for your feedback!

Response from True Link FinancialMay 1, 2025

Dear Iope, Thank you for sharing this feedback with our team about the funding timeline. While it is true that for our newest customers, the first several transfers may take up to five business days to become available, this timeline is temporary. As True Link establishes a relationship with your bank account, funds will become available on a next-business day basis. As a next step, we would love to connect you with our Customer Support Team to review your account. This can help with expediting the new customer funding timeline. We’d also be happy to hear any additional feedback you have as a new customer with True Link. Our Customer Support team can be reached at 1-877-264-8783, Monday through Friday, from 6 AM - 5 PM PT and 365 days a year at [email protected]. Thank you again for your feedback and please don’t hesitate to reach out to our Support Team for any additional assistance.

Response from True Link FinancialApr 23, 2025

Dear Rogelio, Thank you for your feedback and for reaching out to our Support Team. You are correct in saying that True Link Card funding can take several business days, especially for newer accounts. This said, for your account, I am happy to share that moving forwards, transfers scheduled on business days before 4 p.m. PT will begin to become available to the True Link Card the following business day. While your requested transfer is in progress, you may notice that the funds have been debited from your account, even though they have not yet become available on the card. This is a normal part of the ACH transfer process. The delay occurs because the funds are in transit from your bank and have not yet settled on our end. We are sorry for any inconvenience or confusion caused by the transfer timeline. Finally, we know that sometimes emergencies happen, so if ever you need to fund your True Link Card same-day, please don’t hesitate to reach out to us. Our Administrator Customer Support Team can be reached at 1-877-264-8783, or at at [email protected], Monday through Friday, from 6 AM - 5 PM PT. On the weekends, we have team members responding to urgent voicemails and emails between 6 AM - 2 PM PT.

Response from True Link FinancialApr 18, 2025

Thank you for letting us know, and we are sorry to hear you were kept on hold for too long! We would be happy to look into this for you and recommend reaching out to our support team via email at [email protected] or at 1-877-264-8783 to get assistance with both your account’s funding transfer timeline and so we can better investigate your recent call with our support team for excessive hold times. Our business hours are Monday - Friday from 9 a.m. - 8 p.m. ET, and we also have members of our support team responding to urgent voicemails and emails on weekends from 9 a.m. - 4 p.m. ET. As far as the timing of your deposits – as a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. While it is typical for transfers scheduled for new accounts to take up to five business days to become available, this timeline is not permanent. Once you connect with our support team again we will be able to share more specific information with you regarding your account. We look forward to hearing from you!

Response from True Link FinancialJan 2, 2025

Dear Phyllis, Thank you for your feedback! As a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. This timeline is not permanent, however, and as we establish a relationship with your bank account transfers will become available within one business day. The funding timeline is displayed any time you schedule a transfer from the True Link online dashboard or mobile app. Additionally, a member of our Support Team will be in touch with you soon to share more information regarding the funding timelines for your account.

Response from True Link FinancialJan 2, 2025

Dear Christine, Thank you for sharing this feedback! As a security precaution, for our newest customers, it can sometimes take up to five business days for the first several transfers to become available on a True Link Visa Card. This timeline is not permanent, however, and as we establish a relationship with your bank account transfers will become available within one business day. The funding timeline is displayed any time you schedule a transfer from the True Link online dashboard or mobile app. Additionally, a member of our Support Team will be in touch with you soon to share more information regarding the funding timelines for your account.