Customer
Great quality
Great quality
Response from trotpets.comOct 21, 2025
Thank you! We are glad you are pleased!

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Customer
Great quality
Response from trotpets.comOct 21, 2025
Thank you! We are glad you are pleased!
Craig P.
This is a review of Trot customer service and the lack of response to repeated emails. We like the elevated bowl set that we ordered but our dog doesn’t like the puzzle bowl. I have been emailing them repeatedly for 2 weeks without a response. We are trying to buy a second water bowl. Literally trying to give them more money and no response at all. Nice product but horrible customer service. I would look elsewhere. This is really frustrating.
Response from trotpets.comOct 20, 2025
We are sorry to hear this. Please email [email protected] if you haven't already. We will look for your email.
Kelly
My dog loves it! It's aesthetically pleasing and well made.
Response from trotpets.comOct 20, 2025
Wonderful to hear! So glad both you and your dog are pleased!
Melanie D.
I received the wrong items and I have reached out a few times-NO RESPONSE. Very disappointing and I hope I didn't lose $100. I hope to get a response on the return request! Such great products and service with my last 2 purchases, is the company going out of business? No response at all???
Response from trotpets.comOct 20, 2025
Please contact [email protected] if you haven't already!
Rose
The one star is for customer service alone. The products themselves are worth 5 stars. I’ve contacted “hello at trot pets” address ( unable to type the correct address) you provide over and over with no response. I want to return for a refund and purchase the correct sizes or exchange the products. Over and over in the other reviews, your response is to send an email to “hello at trot pets” which Ive done but no one has contacted me.
Response from trotpets.comOct 16, 2025
We are sorry to hear this and will look for your email as soon as possible.
Nahal K.
We think your products are great--we just ordered a new bowl and stand set for our newest dog family member. However, your advertising is false, and you should really correct it. Namely, I have left several inquiries through your impossible barrier to actually reaching someone by phone to advise that the first dog bowl we purchased is chipped on the side and that we would like it replaced as per the lifetime warranty. We have yet to hear back from anyone.
Response from trotpets.comOct 16, 2025
Please email [email protected] so we can further assist you.
Renee
Fast delivery, great communication, product arrived as appears online
Response from trotpets.comOct 10, 2025
Thank you for the feedback! We are glad you are happy!
Jacque
Love this product. I got a single dish. It is a slow feeder with a riser. It is very nice for my pup. She loves it.
Response from trotpets.comOct 9, 2025
Wonderful to hear! Thank you!