trotpets.comReviews of trotpets.com

They sent me the wrong product and I asked for a refund they never refunded my money, never heard from them again. In my opinion in this company is a scam.

This thing is a wet mess at all times. Aesthetically pleasing, but a wet mess

I place my order two weeks ago and have no shipping confirmation. I have sent multiple emails and received a response from an automated system telling me orders usually ship within one business day and zero information on where my order is. Now I am getting zero response from the company and still have no bowl. But yet, they have charged me for the order. Stay away!

Hi, me again! So you have yet to communicate with me through email. But you go ahead and send out a replacement. That replacement is also garbage. Not only is the paint job around the bowl where it meets the stainless steel poorly done, the bowl is also missing the rubber ring on the bottom (and so is the original damaged one), which is obviously important so the bowl doesn’t slide around on the floor! It’s really imperative at this point that somebody respond via email so we can work this out like grown adults. I don’t care if you’re a 1 person business or 100 person business, this is no way to be doing business PERIOD!

The worse customer service I have ever experienced! I agree the trot pet set is nice, but that quickly fails when you can’t get a response from customer service. I was browsing the site unsure if I should purchase when I accidentally pressed buy, I immediately contacted customer service and they assured me they will refund me. A day later I received confirmation of the item being shipped, I contacted customer service again requesting a refund and stop shipping but I never heard back. Two days go by and check the status of shipping and a label was issued but the item has not left the facility so naturally I sent another email to customer service again requesting a refund and again I was ignored. The feeding set is still sitting at their facility and no refund yet. Tomorrow I will be contacting my credit company hopefully they can help resolve this issue. Keep your money and spend it with a company that cares about customer service not just selling a product.

Purchased 3 medium sets from Trot Pets. Used them for about a year or so and the paint started to peel off. They stood by their self proclaimed lifetime warranty and replaced the bowls. Now here I am another year later and the bowls are peeling again. I reached out and while I did receive a prompt initial response, I have now been ghosted. I gave photos, information, and explained exactly what happened. I accepted the reps offer of replacements, but apparently they are not willing to again stand behind their product. Aside from the paint peeling off the bowls they have been great. The magnets are strong, the trays sturdy, and the height is great. I'm actually sorry I have to write this review.

I’m extremely disappointed with my experience with Trot Pets and their return/refund process. I returned my item on July 28, 2026, and as of September 27, 2026 — nearly two months later — I still have not received my refund. I understand that returns can take some time to process, but waiting almost two months after returning an item without receiving my money back is unacceptable. A customer should not have to repeatedly follow up with a company just to receive a refund for merchandise that was already returned. I had expected much better customer service from Trot Pets, especially considering the price of their products. Unfortunately, this experience has left me very disappointed and hesitant to purchase from them again. I would strongly recommend that anyone ordering from Trot Pets be aware of the potential difficulties with their return and refund process.

No reply by customer service- multiple attempts to contact.