trotpets.comReviews of trotpets.com

The bowl set does not work as advertised and customer service was responsive until late yesterday.

We've had our bowls for two years and while the slow feeder design does what it is intended to do, the paint on both bowls is chipping and peeling. The bowls are hand washed after each meal and left on our kitchen counter until the next meal. When it is meal time, the bowls are placed on our wood floors, so nothing abrasive to cause the peeling. I'll need to check to see if there is a plain stainless steel option, non painted. I've not yet contacted their CX yet but based on some recent reviews it seems that those efforts will likely go unanswered. I'll give it a shot.

First and foremost, the bowls are great! How ever, I cannot say the same for the customer service. I wanted to exchange the bowls for a different color. I paid for 2 new bowls and returned the original ones with a note requesting a refund. The bowls were shipped back 8/10/26. I am still waiting for my refund. Not happy! Kathryn B

My shipment was missing one of the two large 12” elevated two bowl stands. Please send it’s replace as soon as possible.

Product itself seems to be decent quality. I've sent 3 e-mails in the last 3 days to the address shows on their website about exchanging part of my order but have received no response.

SENT To trot pets on 4-8-26, on 4-16-26 and again 6-14-26 NO RESPONSE From TROTPETS I have purchased water bowls from other providers that are made from stainless steel 304 and it states that on the bottom of their bowls, plus that they are made in the USA. Your slow feeder I purchased does not state it's made from stainless steel 304 but it does state it's made in China! I was under the impression that if it was made of stainless steel 304 it would state that on the product. But being it's made in China makes me feel I do not think my pet is safe. Why is this fact NOT stated on your website that you say it's 304 but it is not on the product and you should mention that it's made in China. If that would have been posted on your site to tell you the truth I would not have purchased the bowl. What proof can a customer get from you regarding the above? I do not recommend their products not only for what I mentioned above but more importantly because I ahve addressed this concern with them 3 times and no response from them. DO NOT BUY UNLESS YOU WANT PRODUCTS MADE IN CHINA and stainless steel 304 is NOT stamped on the product. G A from Illinos

In fast shipping but when it arrived the table board was a little broken and they put me two different screws to put it on for the price it's not worth it Because over time it will be broken by the weight and movement.

We took a chance on this bowl even though it was expensive compared to other slow feeders because we liked the looks and solidness. Turns out the medium sized bowl gets kibbles stuck between the raised bumps and the side of the bowl — so stuck that our 40 lb licks the bowl with force that we worry about her damaging her gums. Why 2 stars? I’d originally give 4 considering the high cost, 3 for the kibbles getting stuck, and down to 2 for reaching out to support and getting no response.