TrifectanutritionReviews of trifectanutrition.com

Response from TrifectanutritionAug 21, 2023

Hi Karen, I’m sorry to hear about the various concerns you had regarding your experience with us. I’d love the opportunity to connect and see if there’s anything we can do to help remedy the situation. Please keep an eye out for an email from us. We are committed to our customers' satisfaction, and I look forward to discussing matters further.

Response from TrifectanutritionAug 23, 2023

Hello Brandon, I am sorry you have a less than satisfactory experience with the food and customer service. I would like the opportunity to find you some resolution. I sent you an email as well. Please reach out if there is anything else I can do for you.

Response from TrifectanutritionAug 25, 2023

We sincerely apologize for your negative experience and we appreciate your honest feedback. We went through a big transition of opening new facilities in late 2022 and we were awaiting the vacuum sealer machinery at the time. This has been resolved and then some. Customers are now able to pick the meals with any of our Meal Plan options. The cancellation process has remained the same since the first time you gave us a chance. We are a weekly meal delivery subscription. Once you have selected your meal/items, your account will default to a weekly schedule. We provide a ‘skip weeks’ feature for weekly subscribers right on the account dashboard. If a customer would like to have extra time before another order renews, just login and skip out the following week or two. The last day to skip/cancel an order is the Friday before the delivery. Once we're past our Friday cutoff it is not possible to cancel/update orders processed for the coming week. In dealing with perishable goods, we have strict cutoffs to allow us to properly forecast and successfully fulfill orders nationwide without delay. We would like to connect and come to a positive resolution. I'm not able to locate your account. Can you please reach out to us at [email protected] with the subject: “Attn: Trustpilot Reviews Manager”. Hope to connect soon!

Response from TrifectanutritionAug 22, 2023

Hello Shay, thank you for your feedback. I apologize for any confusion. You can cancel at anytime by reaching. We have also introduced My Choice and you can choose your individual meals and pick the flavors that suit your palate. I would love the opportunity to speak to you by phone to learn more about your experience and provide any form of resolution if possible. I sent you an email as well. I look forward to your response!

Response from TrifectanutritionSep 8, 2023

Hi Kelly, I’m so sorry to hear the meals weren’t to your liking. We’ve transitioned kitchens and fulfillment teams since your experience, and have utilized our customers’ feedback to add brand-new meals and enhance existing recipes in order to increase variety and flavor. I also apologize for the issue with the broken seals; this has since been resolved with new machinery. Please be on the lookout for an email from us, as we'd like to connect with you directly to learn more about your experience and work towards a positive resolution. I look forward to your response.

Response from TrifectanutritionAug 30, 2023

Hello Jessica, I hope all is well. I apologize for any misunderstanding. We are a weekly subscription. The order renews the Saturday prior to the next delivery. A lot of customer use the skip weeks feature to skip the next week. We have the renewal date on your receipt and the account. I am sorry you didn't enjoy the food as well. I sent a follow-up email as well. Please let me know if there is any further resolution I can assist with.

Response from TrifectanutritionAug 23, 2023

Hi Mimi, thank you for sharing your experience. I’m so sorry we weren’t able to ship out your order or provide you more notice regarding the cancellation. We’ve transitioned kitchens and fulfillment teams since your experience, so I’d love to connect and see if there’s anything we can do for you. Please feel free to respond with a way to get in contact and I will be in touch.

Response from TrifectanutritionAug 23, 2023

Hello Ashana, I am so sorry with your experience with our carrier. I understand how frustrating this situation is. We have since changed and updated carriers. If there is anything we can do as additional resolution please reach out. I sent you an email as well. I look forward to hearing from you.