With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Tresta (tresta.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
tresta.com
Website
tresta.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
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The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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CA
Christian A.
Ok, but could needs basics fixed
Definitely not for small business that are just self employed or only have a few employees. Not user friendly.
Pros:
First I want to say the customer service is extremely knowledgeable, friendly, and fast to get you answers.
The call quality is excellent.
It’s pretty cool you can have a vanity number and add the business name into the number 555-easy or 555-boat
Cons:
- I can’t add a new customers contact from a customer the app. I started a new business and added Tresta just for the business...so when people see my online add...and call me...they call my Tresta number. I can’t add their number unless I sync my phone contact list. You know the one with 13 years of contacts from the oil and gas industry I’m no longer a part of. Then (I’m guessing) I’ll have to go through and manually delete all those people....
- I can’t assign a different ringtone to differentiate between customers on the Tresta number and my regular cell number. I had to add the Tresta number as a contact in the regular contact list first, then assign a ringtone. But that’s as far as you can go.
I can’t find a video or some sort information that tells me what all these features are and how they benefit me...
Google voice is simpler, google voice is free, google voice allows me to add/edit contacts from the google voice app, change ringtones for anyone, and block individuals all from within the app
This isn’t a plug for google voice. I assumed that Tresta would be like google voice, but so much better for businesses...I was wrong. Google voice is like carrying a different phone without the phone. Tresta is like having a call center handle your calls
And the worse part for me was we started using the number on all the business cards, shirts, and marketing mater BEFORE I attempted to use the app. Now we are stuck with it. Definitely not for small business that are either self employed or only have a few employees and where you need it simple.
Response from TrestaMay 6, 2021
Hi Christian - Thank you for taking the time to leave us your review and feedback. We are listening! And thank you for your positive comments about our customer service team and call quality – these are, of course, top priorities for us, and we are glad it shows. That being said, we hate that we didn’t have all of the features you need right now, but the good news is that our product team has been working on everything you’ve mentioned in your review.
Later this summer, we’ll be releasing a major overhaul to contacts, and in this new version of contacts, we’ll no longer sync your Tresta contacts with your personal contacts on your phone. Instead, you will have the option to import contacts from your phone or from a CSV file, or you can manually add, edit and delete contacts in both our web and mobile apps.
After the new version of contacts is released, we’ll be adding two additional new features that we get lots of requests for: calling and texting in the web app. As part of these releases, we’ll be providing additional options that will allow you to further customize your experience, including the ringtones you mentioned.
Regarding Google Voice - we know that for some people, a free, simple phone service is all they need. But we’ve migrated lots of customers to Tresta from Google Voice because they were having reliability problems with Google Voice and discovered the hard way that, when it comes to free, you get what you pay for. We believe that $15/mo is a small price to pay to ensure your business phone number will always work reliably, with great call quality and, if you ever need it, outstanding customer service.
However, we never want any customer to feel stuck with our platform, and if you still feel like Tresta isn’t right for you, please give us a call at 844-2-TRESTA and we can help you port your number to another provider. (As an FYI - the law actually requires that local numbers are portable amongst all providers, so no phone company can legally keep a number you are using in their service. Though don’t get us wrong, we’d help you move your number regardless, because we think it’s just the right thing to do.)
Sorry for the lengthy reply, but we wanted to address your feedback as head-on as possible. We hope you will stick with us for a few months to give us time to release our new contacts upgrade, but if you do decide to move your number elsewhere, we’re happy to help either way.
DC
Darryl C.
Just moved to Tresta from a competitor…
Just moved to Tresta from a competitor product that was 3x the price. Been using the Tresta service for about 4 days vs 1 year with previous provider. I am in Canada with IPhone 11 Max.
Pros: Better audio quality, better transparency about what the app is ‘doing’ - it explains how the outbound calls work and why it’s dialing your 1-800# first.
Gives the option to accept or reject the call, and you can see the call ID - great to avoid nuisance calls.
Easier voicemail access and notifications.
Way better price with the feel of a scrappy upstart
Cons
Is there a call blocking feature? If there is I can’t find it so far.
Response from TrestaApr 26, 2021
Hi Darryl! Thank you for taking the time to leave such an awesome review - we really appreciate it! And to answer your question, there isn't a call blocking feature yet...but our dev team is working on that this year to help customers reduce the spam. Stay tuned for its release!
AT
Ame T.
I emailed them after noticing multiple…
I emailed them after noticing multiple charges on my VISA. I let them know I didn’t make the account and gave them my VISA number. They’ve emailed me twice letting me know that there isn’t an account associated with my name or email! That’s the point!! Now I’m waiting for my bank and the police to get back to me. Horrible customer service and they’re clearly enabling fraud and telephone scams because you don’t even need to have a credit card with your own name! Horrible company!
Response from TrestaApr 22, 2021
Ame,
I am so sorry someone stole your credit card! Unfortunately, even though we have implemented rigorous fraud checks and processes, criminals sometimes find ways to circumvent the systems, and that looks like what happened here. The good news is, once we received enough identifying information on your credit card, we were able to match it to an account and we immediately deactivated everything to prevent further charges while you went through the process of notifying your card company that it was stolen. We are also very aggressive at prosecuting fraud when possible, so if you filed a police report and we can assist, please don't hesitate to email [email protected] for help. Please rest assured, we hate fraud just as much as you do and will never assist/enable scams - we are always refining, improving and tightening security to stay ahead of the criminals whenever possible. We wish you the best of luck in hopefully resolving your identity theft as quickly as possible.
DA
Davisson
Lots of Spam, Robo Dialer, Blacked numbers.
Do not sign up for this. All you'll get is robo dialer and spam calls. They also make it very difficult for you to cancel because the only way to cancel is to call the number. It's contradicting to be a startup company with all the features for the app but no cancellation feature.
Moreover, they will try and charge your account for the days its online even tho you have no usage they will make you pay the last billing cycle before canceling as well.
They will try to spin that they need to verify you before cancelling when competitors do not require that nor with other companies like netflix, spotify, att, or apple one.
It's just a trick to add more delay in hope the longer you procrastinate you forget to cancel or add more days for their prorated charge to bill you more.
I highly recommend not to use this company, there are far better options out there that are more friendly in usage and experience.
Response from TrestaApr 22, 2021
Davisson,
We are listening to feedback like this and want you and other potential readers of this review to know that we are working to address both of these requests (an in-app cancellation feature and a spam blocker) as quickly as possible. Please know that it was never our intent to trick customers or delay cancellations...our product roadmap was just focused on adding features as a priority, but based on feedback we've received, however, we shifted our roadmap so that we could add this functionality in as soon as possible. To try to avoid situations like this, we also offer one of the most aggressive free trials in our industry (full access to the platform for a full 30 days), because we want to make sure our customers love the product before committing to the monthly fee. If customers cancel after the free trial period is over, we only charge them a pro-rated fee for the days they had the service activated, and we never charge for usage - it is always unlimited. As for the spam calls, we are VERY sympathetic here. Spam calls in this country have grown exponentially, and while we can't always control who calls your number, we are working on some features that will reduce their volume significantly. We are sorry that we won't get to share these features with you when they are released, but appreciate that you took the time to try us out and also that you provided us with your thoughts on why it didn't work for you.
AN
Ana
I've been a Tresta customer for a…
I've been a Tresta customer for a little while now, and I can't believe that anyone would have anything but positive things to say. I left from a competing service because I was having issues there, and I've had the best experience. The service is always reliable, it's easy to use on both desktop and mobile, and I've never had a single issue with crashing, bad reception, or anything else that's so common with other services. The support is also outstanding; I had a question about setting up my voicemail, and they were able to get me squared away almost instantly while being friendly and efficient.
I really do recommend this service for small business owners like myself.
Response from TrestaMar 30, 2021
Wow! Thank you, Ana. We really appreciate the review.
NI
Nikki
Excellent
Excellent. Service is top notch.
Response from TrestaFeb 24, 2021
Thank you, Nikki!
JE
Jee
Very slow app
Generally speaking, the service is not bad. However, the reason for three stars is the extremely slow app (at least on Android). Just opening it to check messages or make calls takes an unacceptably long time, and sometimes even becomes unresponsive. After it's open, it's very slow to respond as well. It's a pity because otherwise they offer pretty good features for a decent price.
Response from TrestaFeb 24, 2021
Hi Jee, Thanks for your feedback and our apologies that the app seems to be loading slowly. We enjoyed speaking with you today to learn more, we're optimistic that performance can be improved with the adjustments we discussed. Please do not hesitate to call us at 844-2-TRESTA if you continue to experience issues.
