TrestaWith the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Tresta (tresta.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Deniece Toth- A.
tresta would only work for us if texting was able to be used with the number. i explained that several months ago...was told not a problem. well....never got set up. so many hoops to jump through, i did everything they asked...then there was always something else. what a pain and complete waste of time and money. stay away, rude customer service folks as well.
Jessica C.
Tresta is a trifling disgusting company that choose the right one. I have been getting emails from them for over a YEAR. Finally i took the time to look into the email to see what the fuss is about. Apparently i signed up for a trial? Maybe? I don't even remember and i guess they couldn't get to charge my account after trial ended, they still decided to formulate a bill for a month's service outside of the trial anyways, unlike any other American company that knows what a successful social media marketing campaign entails hahahaha. Tresta embodies the definition of petty, childish and downright pathetic. Instead of cancelling the account you know like 99% of all companies, they decided to push the charges anyway and now they are threatening to send my account to collections for a service i never used or accessed outside of the trial. This is 2021, NO COMPANY BRINGS CUSTOMERS TO COLLECTIONS SIMPLY BECAUSE THEY FORGOT TO CANCEL THE TRIAL. Users be warned, if you signup for their free trial and didn't even bother using it because its complicated or because Textnow is a much better solution and free by the way, you will also have your info sent to collections for a service you never even got around to using. Disgusting service. At the end of the day, the company is an extortionist and is now threatening my credit score for a service I never even tried. Next up a review complete with screenshots at the Better Business Bureau and any social media profiles you have.
Ame T.
I emailed them after noticing multiple charges on my VISA. I let them know I didn’t make the account and gave them my VISA number. They’ve emailed me twice letting me know that there isn’t an account associated with my name or email! That’s the point!! Now I’m waiting for my bank and the police to get back to me. Horrible customer service and they’re clearly enabling fraud and telephone scams because you don’t even need to have a credit card with your own name! Horrible company!
Response from TrestaApr 22, 2021
Ame, I am so sorry someone stole your credit card! Unfortunately, even though we have implemented rigorous fraud checks and processes, criminals sometimes find ways to circumvent the systems, and that looks like what happened here. The good news is, once we received enough identifying information on your credit card, we were able to match it to an account and we immediately deactivated everything to prevent further charges while you went through the process of notifying your card company that it was stolen. We are also very aggressive at prosecuting fraud when possible, so if you filed a police report and we can assist, please don't hesitate to email [email protected] for help. Please rest assured, we hate fraud just as much as you do and will never assist/enable scams - we are always refining, improving and tightening security to stay ahead of the criminals whenever possible. We wish you the best of luck in hopefully resolving your identity theft as quickly as possible.
Davisson
Do not sign up for this. All you'll get is robo dialer and spam calls. They also make it very difficult for you to cancel because the only way to cancel is to call the number. It's contradicting to be a startup company with all the features for the app but no cancellation feature. Moreover, they will try and charge your account for the days its online even tho you have no usage they will make you pay the last billing cycle before canceling as well. They will try to spin that they need to verify you before cancelling when competitors do not require that nor with other companies like netflix, spotify, att, or apple one. It's just a trick to add more delay in hope the longer you procrastinate you forget to cancel or add more days for their prorated charge to bill you more. I highly recommend not to use this company, there are far better options out there that are more friendly in usage and experience.
Response from TrestaApr 22, 2021
Davisson, We are listening to feedback like this and want you and other potential readers of this review to know that we are working to address both of these requests (an in-app cancellation feature and a spam blocker) as quickly as possible. Please know that it was never our intent to trick customers or delay cancellations...our product roadmap was just focused on adding features as a priority, but based on feedback we've received, however, we shifted our roadmap so that we could add this functionality in as soon as possible. To try to avoid situations like this, we also offer one of the most aggressive free trials in our industry (full access to the platform for a full 30 days), because we want to make sure our customers love the product before committing to the monthly fee. If customers cancel after the free trial period is over, we only charge them a pro-rated fee for the days they had the service activated, and we never charge for usage - it is always unlimited. As for the spam calls, we are VERY sympathetic here. Spam calls in this country have grown exponentially, and while we can't always control who calls your number, we are working on some features that will reduce their volume significantly. We are sorry that we won't get to share these features with you when they are released, but appreciate that you took the time to try us out and also that you provided us with your thoughts on why it didn't work for you.
Mark
SCAM. Terrible Terrible. This company make it impossible to cancel your account.
Response from TrestaFeb 18, 2021
Hi Mark, we’re sorry Tresta wasn’t a fit and hate to see you go. We promise we weren't trying to make cancellations impossible (or worse, seem like a scam!) by requesting a phone call to turn off your services. We currently require a phone call so that we can validate the request is being properly done by the account owner with admin authority, and so that we can learn what we could have done better to keep you as a customer. The process is pretty straightforward and only takes a few minutes, but we recognize that not everyone wants to chat when they cancel services. With that in mind, our dev team is currently working to add a self-service cancellation option within the web app so that a phone call won't be needed in the future. This should be released shortly and our hope is that it makes the process even easier for everyone. Thank you again for your feedback, and should you ever need us in the future, please give us a call at 844-2-TRESTA.
SW2
Prices are not what I thought, was supposed to be a lot less. I’m probably gonna cancel.
Response from TrestaFeb 18, 2021
Hi there, we're sorry to hear your billing isn't what you expected. We looked over your account statements and everything looks good, so we're guessing this has to do with taxes and fees since those can sometimes vary from month to month. Unfortunately, we have no control over those, but we do provide some more information here: https://www.tresta.com/pricing/taxes-and-fees. We've reached out to discuss, but haven't been able to connect. If you'd like us to go over your bill with you, please give us a call at 844-2-TRESTA.
Amra
Tresta doesn't block spam or have the ability to. I am not able to save phone numbers on tresta app and the quality of my voice-over voicemail was diminished once uploaded.
Response from TrestaFeb 18, 2021
Hi Amra, thank you so much for the feedback. We enjoyed speaking with you this morning, and were happy to inform you of our upcoming features that will solve some of these concerns. As discussed, we look forward to receiving the audio file for your voicemail greetings so that we can help figure out the cause of your quality issues. We feel confident we can turn that around ASAP once its received. Thank you again for the review, feature requests like these let us know what is important to our customers as we continue to improve.
carolyn
texting do not work or takes along time for call to go through. I dont like tresta
Response from TrestaFeb 18, 2021
Hi Carolyn, We're sorry you've had some struggles with your services, but based on our conversation, we are positive we can turn things around with a few simple configuration changes on your account. We are standing by and will be happy to make those adjustments once you confirm your desired settings with your team and send them over to us. In the meantime, if there's anything else we can help with, please give us a call at 844-2-TRESTA.
