With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Tresta (tresta.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
tresta.com
Website
tresta.com
Category
Computers & Phones
Listed on Five Star Index
2026
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The company replied to 84% of reviews.
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Most recent review: October 2026.
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Don't use Tresta if you have any need for a backend to process the backend information it produces
I have worked with Tresta's sister company - Hosted Numbers - for over 10 years. 100% happy with Hosted Numbers. I tried Tresta because I needed my tracking phone numbers to be text-able. The problem is that Tresta has almost NO reporting functionality. That is, I have to manually process the all the data for the responses to the Tresta phone / text numbers I use which basically makes Tresta useless to me. I cannot afford to use Tresta without an adequate reporting backend like Hosted Numbers has. With Tresta one CANNOT pull in the data to an Excel spread sheet; you have to record each communication manually which is insane. Tresta surely is losing bucket loads of business because of the non-existent reporting back end. I WANT to use Tresta very much but they do not seem to have any intention or interest in building out the functionality of their back end. This must be done if they want to grow or even stay in business.
CA
Christian A.
Ok, but could needs basics fixed
Definitely not for small business that are just self employed or only have a few employees. Not user friendly.
Pros:
First I want to say the customer service is extremely knowledgeable, friendly, and fast to get you answers.
The call quality is excellent.
It’s pretty cool you can have a vanity number and add the business name into the number 555-easy or 555-boat
Cons:
- I can’t add a new customers contact from a customer the app. I started a new business and added Tresta just for the business...so when people see my online add...and call me...they call my Tresta number. I can’t add their number unless I sync my phone contact list. You know the one with 13 years of contacts from the oil and gas industry I’m no longer a part of. Then (I’m guessing) I’ll have to go through and manually delete all those people....
- I can’t assign a different ringtone to differentiate between customers on the Tresta number and my regular cell number. I had to add the Tresta number as a contact in the regular contact list first, then assign a ringtone. But that’s as far as you can go.
I can’t find a video or some sort information that tells me what all these features are and how they benefit me...
Google voice is simpler, google voice is free, google voice allows me to add/edit contacts from the google voice app, change ringtones for anyone, and block individuals all from within the app
This isn’t a plug for google voice. I assumed that Tresta would be like google voice, but so much better for businesses...I was wrong. Google voice is like carrying a different phone without the phone. Tresta is like having a call center handle your calls
And the worse part for me was we started using the number on all the business cards, shirts, and marketing mater BEFORE I attempted to use the app. Now we are stuck with it. Definitely not for small business that are either self employed or only have a few employees and where you need it simple.
Response from TrestaMay 6, 2021
Hi Christian - Thank you for taking the time to leave us your review and feedback. We are listening! And thank you for your positive comments about our customer service team and call quality – these are, of course, top priorities for us, and we are glad it shows. That being said, we hate that we didn’t have all of the features you need right now, but the good news is that our product team has been working on everything you’ve mentioned in your review.
Later this summer, we’ll be releasing a major overhaul to contacts, and in this new version of contacts, we’ll no longer sync your Tresta contacts with your personal contacts on your phone. Instead, you will have the option to import contacts from your phone or from a CSV file, or you can manually add, edit and delete contacts in both our web and mobile apps.
After the new version of contacts is released, we’ll be adding two additional new features that we get lots of requests for: calling and texting in the web app. As part of these releases, we’ll be providing additional options that will allow you to further customize your experience, including the ringtones you mentioned.
Regarding Google Voice - we know that for some people, a free, simple phone service is all they need. But we’ve migrated lots of customers to Tresta from Google Voice because they were having reliability problems with Google Voice and discovered the hard way that, when it comes to free, you get what you pay for. We believe that $15/mo is a small price to pay to ensure your business phone number will always work reliably, with great call quality and, if you ever need it, outstanding customer service.
However, we never want any customer to feel stuck with our platform, and if you still feel like Tresta isn’t right for you, please give us a call at 844-2-TRESTA and we can help you port your number to another provider. (As an FYI - the law actually requires that local numbers are portable amongst all providers, so no phone company can legally keep a number you are using in their service. Though don’t get us wrong, we’d help you move your number regardless, because we think it’s just the right thing to do.)
Sorry for the lengthy reply, but we wanted to address your feedback as head-on as possible. We hope you will stick with us for a few months to give us time to release our new contacts upgrade, but if you do decide to move your number elsewhere, we’re happy to help either way.
GA
Gail
There are time i have to shut my phone…
There are time i have to shut my phone down completely because i can not access the text message or the voice message.
Now i am getting other people's voice mails.
Response from TrestaFeb 24, 2021
Hi Gail, we're sorry you've had some struggles with your services. We tried reaching out to you by phone but have been unable to connect. We went ahead and reviewed your configurations and it looks like you had a voicemail box on your account set to be shared with "All Users", which is what caused you to receive other people's voicemails. We've changed that setting so you shouldn't receive them anymore. We'd still love to connect by phone so we can learn more about your phone/app settings and see if we can help there too. Please give us a call at 844-2-TRESTA at your convenience.
CH
Chelly
I can’t send pictures through texts and…
I can’t send pictures through texts and that’s important to me.
Response from TrestaJan 8, 2020
Hi Chelly. Thank you for bringing this to our attention. That is absolutely an issue and we understand why being able to text photos is important to you. Tresta's mobile app is capable of sending photos, we will be reaching out to you today to learn more about the issue you're experiencing.
DO
Donald
So so service
So so service. Customer service reps too young and inexperienced.
Response from TrestaDec 5, 2019
Donald, thank you for taking the time to notify us about your experience. We take the quality of our 24/7 customer service very seriously and we'd like to learn more about where we're missing the mark. We'll be contacting you shortly.
AN
Ananda
unfortunately
unfortunately, tresta as yet does not adequately replace my iphone's stock messages and phone apps.
It does not audibly notify me of incoming text messages, text messages can be late or never arrive and phone calls can take too long to connect resulting in the caller hanging up or going to voice mail.
Response from TrestaDec 4, 2019
Hi Ananda, thank you for taking the time to provide us with feedback. It's very concerning to us that you are experiencing delayed text messages and phone calls and we would like to learn more about the issues immediately. We will be reaching out to you shortly.
SE
Sergei
Very slow app
Very slow app. Make it faster for a better user experience.
Response from TrestaNov 1, 2019
Hi Sergei, thank you for taking the time to provide feedback. We take the quality of our service very seriously, especially when it comes to items like app speed or anything that can affect user experience. We will be reaching out to you via email momentarily. We'd like to learn more about the specific issue you're experiencing in order to make the necessary improvements as soon as possible.
