Trek BicycleReviews of trekbikes.com

I bought a 2021 Trek Marlin 7 for my son from Evans in Norwich a couple of months ago. 1. The plastic drive train shield broke the first time he rode it and damaged the gears which needed replacing under warranty 2. Shortly after he rode the bike on a local Forestry Commission mountain bike trail. Ten minutes into the ride (which was not a technically challenging one), the front wheel rim just snapped along its seam. The damage is clearly an interrent defect yet Evan's have been unsuccessful in securing the cost of a replacement from Trek under warranty. I took the broken wheel to another Trek dealer who advised me that a defective seam was clearly the reason for the wheel breaking as its obvious from how the break appears. Furthermore I returned the bike for a free service included in the sale package. A bracket requires replacing - but not covered by the warranty. This is totally unacceptable. How can mountain bikes required to be robust break so easily? I am considering rejecting the bike as not fit for purpose and requesting a full refund.

Vraiment déçu de l'expérience que propose TREK- Bezons la défense . Sur leur site internet il est clairement indiquée : " Disponible sous 4 jours " J'ai effectuée une commande le 09/05 et aujourd'hui nous somme le 17/05 et la commande est toujours " En attente de préparation "

They sold me a very expensive Trek Emonda SLR 7. After less than 1000km I rode over a rough piece of road and the handlebar snapped at 35km per hour. Rather than ask me if I was OK they have insisted that there is a small scratch on the bike and so it must have been crash damage - despite the bike not crashing or being dropped. A serious safety issue is being ignored and now they want me to pay 700chf for a replacement and wait 4 months for delivery. Truly disgraceful

45 minute call to Trek Customer Service regarding a $5000 bicycle. 40 minute wait time. Absolutely no help. Trek has no replacement batteries or sources for the batteries on their eBikes. Was told to go to Bosch or the internest. Trek offers made in China replacements for the OEM Supernova M99 Pro Headlights. These are more expensive than the German made ones which offer more features. Tech support could not tell me whether the 1st gear ring on the drive cassette normally had one tooth lower than the rest. (I thought it may have been engineered to ensure downshifting while aggressively pedaling uphill). I was stupid to assume they support their products.

Very rude customer service, misguided information for bikes when shopping and told that fat tires are just as good as shocks! So untrue, worst bikes ever! Bikes had constant issues and at $700-$800 price range, these bikes were purchased for our avid young riders who already knew how to do tricks on previous less expensive bikes, but these trek bikes we brought in to fix issues a couple times within the first week of having them and again at a couple weeks and then left bike at trek shop for 4 days...our bikes issues were not even repaired! No compensation, no apology, no anything. Child was badly injured due to faulty bike. Bikes returned and will never deal with them again! And the pandemic is not to blame for their horrible service! Overall terrible experience with Trek!!! Purchased a better brand in the end, cost a few hundred dollars more, but at least my kids will be happier to be able to do the things they enjoy without random falls and they will be safer!

Our sons Bontrager Ion front light for some reason just decided not to switch on, did all the obvious, but still nothing. I then phoned up customer services and spoke to a really polite man called James to explain the situation, with no interrogation or suggestions that I was at fault James authorized a replacement FOC, two days later the new item arrived. Why can't other companies be so customer focused and understanding. Brilliant-thanks Trek.

Brilliant Customer Service, replaced my £90 light foc, even though out of warranty, many thanks

I just went to buy a pump, they were so helpful, kind and polite. I ended up buying a couple of bits for my bike. While I was looking in the shop they quickly tuned up my gears; so the gear changes became smoother and more reliable on my bike. They did not even charge me. Wow so impressed. to the point I will buy my next bike from them