Trek BicycleReviews of trekbikes.com

Unfortunately, I have to express my dissatisfaction with the customer service, and I also have mixed feelings about the bicycle itself, although overall I am satisfied with the bike I chose. However, I find it rather strange that the spokes on the rear wheel started breaking within just five months. In the meantime, the shop where I purchased the bicycle has closed down, so I was unable to take it there for servicing. I therefore decided to replace the spokes myself and carry out any other necessary maintenance on the bicycle. For this purpose, I contacted Trek customer service to request some technical information. They were unable to provide me with an immediate answer, but promised to send me the information by email shortly. Unfortunately, that email never arrived.

i just sold my canondale. for a trek . now to be fare. i was on the canondale every single day for last 5 months. and it was a bike with the little thin tires. and it was like 10 lbs. and im 250. but other day my girl said it looked like a kids bike. but she dont no much about bikes. and i had seat way down. but that bike moved. big time. and i no going from one bike to a next is always a funny feeling. but getting on this new trek. was the biggest difference i ever had and i rode all kinds of bikes. it was 32 lbs. 3 times the size it felt like any way. and the TIRE size. wow. i was way to lucky on that canondale. but im sure if i was on a trek of same make and size. it would of been same. so im guess im just saying it was a big big change. thank u

Can’t say the bike (Trek Domane SL6) is bad but the Bontrager (a Trek owned brand) that goes with it is. Tires bulging at the seams very prematurely, shoe material folding and cracking due to fragile excess material pulled by tightening mechanism, Seems esthetics are given more emphasis than quality.

I bought a trek madone sir bike 4 years ago which had a structural issue and had to be warranted out. My complaint with trek is the issue took 6 weeks to resolve with no communication back to me the owner who paid $8500 dollars. The customer service reps are generally nice but are horrible at getting back to you with status. One rep told me everything was resolved and shipped, then i find out they did not ship everything and had failed to inform me or the bikeshop. Internally they have a horrible communication system. I had to call no less than 10 times over the course of 6 weeks to get this resolved. In the end they were able to resolve my issue and I am happy with the result.

The trek arl 5 checkpoint is a very good bike but the quality of the paintwork is appalling. Sneeze and paint falls off. I have bikes 20 years old without a scratch. Trek must do better.

Bought a Trek Gen 5 bike from their website. For some reason I can't remember they couldn't deliver the bike to my home but only to a Trek dealer the closest one being a round trip of 60 miles. Fair enough. It is what it is. The bike tracking wasn't particularly good but was adequate. The bike was duly delivered and I was told the bike shop would contact me when it was built. Of course like a lot of things in the UK nowadays came a call not!! I gave them a few more days then phoned. Not a clue was the result. The guy on the end of the phone knew nowt even when I gave him the customer number. Anyway it finally got sorted by some other geezer after explaining exactly what bike it was. I was given a date and I went and picked it up. I must say it's a great bike. Very light. Very smooth. Gear changes are whisper quiet. And downhill speeds are pretty impressive as are the brakes when needed. Apart from the initial hiccups with delivery I'm quite chuffed. Don't use it as much as I should because I've discovered ebikes and having the ability to hill climb with ease is my defacto travel nowadays.

I purchased a Trek Dual Sport + 2 two months ago, have put 300+ miles on it with daily rides and would like to relay my observations. THE PROS: It's a TREK. Nicely made with attention to detail, excellent welds, good quality gearing and braking for its model level and a nice cosmetic finish. The frame and wheels feel solid and capable for its purpose i.e., a crossover street and/or light trail bike focused directly at the 'daily ride for exercise and running errands' crowd who require some occasional electrical assistance. THE CONS: The number one shortcoming of this bike is its under-powered and overrated Hyena rear hub motor and battery. The Battery - TREK makes a foggy statement about its ability to last 35 miles by stating it's.., "A reliable 250Wh internal battery system (that) assists up to 35 miles..." The key words here being the true meaning and intent of the words 'assist' and 'up to' as at the motors lowest 'Level 1' setting of a possible 3 level assist option, this battery WILL run out of gas in approximately 10 to 12 miles, not 35. TREK further states that its Optional Range Extender battery will, "... double your distance (so you can) explore up to 70 miles." No.., it won't. This adjunct battery is just another 250Wh battery which will only provide another 10 miles or so. And, at $450, that is simply not worth the price. The Rear Hub Drive Motor - TREK states it's.., "A lightweight and powerful 40Nm rear hub drive (that) offers confident handling and uninterrupted power." While the motor may be lightweight compared to heavier and more powerful motors, at 40Nm it's not a "powerful" motor. And, you will fully realize that fact when it suddenly stops working (due to overheating) as you are climbing a moderate hill that you assumed would not be an issue. You will then wait on the side of the road for 10 to 15 minutes while the motor cools down and its internal thermal switch slips back into place so you can ride away. Less Important Issues - The pedals, seat and lighting. The pedals are unimpressive. Made of a hard plastic with little grip, they are similar to those seen on children's bikes. I've since changed mine out. The front and rear lighting is weak, both having insufficient lumen levels and the rear having no ability to set to a safer flash mode. I've upgraded both. The seat is just a factory seat and provides little in the way of comfort. But, in all fairness, this is the least problematic issue as each of our bottoms require different seating to be happy. I've changed mine out and added a very helpful suspension style mounting post to ease the bumps. Overall, I'm fairly satisfied with my pricey new $2,400 TREK Dual Sport + 2 as MY purpose is to get 30 to 60 minutes of cardio in every day when the weather will allow me on the road. I work around the deficiencies of its weak battery and motor by selecting different routes and putting in additional effort to keep the motor from quitting.

About Trek Marlin 6 Gen 2 2022. PRO: Very nice to ride, great looking, beautiful and reliable frame, tires and gears, shimano group very well selected. CONS: - Noisy. Some cable inside the frame always make weird noisy, like hitting some metal with metal in gravel roads - Cheap pedals. - Crankset too small for this gear setting. - Weak wheels, it looses the aligned very very easy and better wheels from this brand are quite expensive. I'm not sure if I would by again. So far, no.