TraxxasReviews of traxxas.com

F****ck this company. I grew up flying RC Helicopters with Bell Hiller rotor systems, so am no stranger to having to fix things that break. That being said, I bought a Hoss 4x4 VXL and it’s broken 2 out of the 3 times I’ve been able to use it! Traxxas support was useless. I spent days trying to get replacement parts and they only tried to pass the buck off, and say it was my fault. After buying it new, the second battery I ran through it, the plastic hex nut behind the wheel stripped out and turned into molten soup, turning it into a front wheel drive Hoss that I then had to spend more money to buy a set of wheels and aluminum hex nuts because Traxxas sucks. I paid for that out of pocket, got it running and the very next battery after fixing it, the front left driveshaft broke! I wasn’t thrashing it or bashing it either; I have a dirt parking lot close to where I live. I’m so pissed off right now. Their trucks are absolute garbage. I literally fixed my helicopters less than this piece of garbage. I don’t even want to use mine anymore, because I know it’ll just cost more money. $700 down the drain. And if I could give their snarky, arrogant customer service A-holes 0 stars I would.

Hunter at Traxxas rude and not intelligent. Right from the get go he was accusatory about how i was describing my issue. I was forced by the link system to update the VXL 6s ESC. After the update the ESC was bricked. Hunter stated that this was a physical problem and I needed to purchase a new ESC due to the 3 blinking lights. I told him that this was right after the ESC update, and it was not run so it seems like the update caused the error. He said the 3 blinking lights on the ESC was proof there was physical damage to the ESC and that I needed to purchase a new one from him. But he would give me a small discount. Later when I talked to Tech support at Amain Hobbies (which are helpful and not rude 10/10 would recommend) he said the 3 blinking lights was in the manual for the Revo 2.0 as a "Programming Error" Hunter's advice when I said that the ESC only had problems after failed updates : "you seem like you know everything, you can roll back the software yourself". I am new to RC, and I own a Revo 2.0, Slash Ultimate, and a Rustler VXL 4x4. The veterans in this have told me to get rid of Traxxas and get much better products at Aarma. they said the design is better and that the customer support at Traxxas is well known for being rude. The tech guy from Amain was like : "he told you it was a physical issue? We just got those 3 lights to go away with some profile resets. Sadly I am hearing this more and more about Traxxas and how they treat people:. After this experience with a dishonest tech support like Hunter who lied about those codes to make a sale, I think I can dump these 3 cars pretty quickly and end up ahead of the game. The sad thing is I got my nieghbors to by a traxxas so we could have a league. We could all sell our Traxxas and race the same level of Aarma with much less money.

Im very upset with Traxxas. I bought Traxxas X Maxx and only had it for 6 months it hasnt gave me nothing but problems. 1st was pinion falling off. 2nd then wheels keep falling off. 3 then motor when out .4th the stability goes out . I bought all new stuff and new castle motor i gave 1600 for truck plus 2batteries and charger. I done put over 2gran in this car. If i would knew that you pay this much for something . And just tare up. Yes i understand if you bashing it. None of that .. just running on regular black top and it just tare up. I wish i never bought it im out of 2gran for piece of crap. I go to hobby town every week buy parts I call traxxas all time .Even had the rc sent back to traxxas. Traxxas need fix there product better . They getting over over everyone making money

Send videos of problems with your brand new $600 truck and they don’t want to do anything about it. Said they hardly ever warranty tires and wheels. I threaten them with my attorney and asked for names. They end up sending the part but for wrong side. Said to swap out with the other side lol I asked isn’t that just putting the wrong side back on. Wow. I never got the right wheel under warranty. Will always buy Axial, rgt. Losi, ventera carisma are better companies.I can’t get video to work on review. Will not let me copy and paste or insert a video. It shows it all for sure and I know they received it. At first he told me to tighten it, it was only loose. Lol obviously I checked how tight it was probably very first thing I did.

Ordered 5/22/23 still has not shipped 6/14/23

1 star because I can’t give 0! I am so upset with the Slash that we bought for our son last week. It has been constantly broken, it can’t even get through a battery. Transmission, motor, receiver, all have issues and the thing isn’t even a week old. It has only driven in the drive way, he hasn’t even gotten to do anything cool with it! I spoke to a customer service representative from Traxxas and they were not helpful in any way at all. After spending quite a bit of money on a brand new rc we expected that it would actually work, and that the company would stand behind its product, but sadly that is not the case as apparently there is no warranty and the rep called it regular wear and tear, after a couple of days?? I am so upset and disappointed. What a waste of money, and crushing for my son who was so excited to get his truck that turned out to be a useless piece of crap. I will never buy another Traxxas product again absolute garbage all around.

I have a Traxxas E Revo 2.0 with a VXL 6s and I am on my third ESC After only owning my revo for about three years. The first one died in less than a year under moderate load while driving normally (the truck was completely stock). The second one didn’t turn on after sitting for a few months (with batteries unplugged). The third one will still turn on but all three lights are solid red. Traxxas support told me this was a “programming error” and that I would have to send it back and pay for a new one. The Traxxas employee whom I spoke with on the phone was very rude and impatient, then proceeded to hang up on me in the middle of asking a question. I would not recommend buying this as a replacement once it inevitably dies.

This is the worst company to deal with ! Customer service skills are garbage!