TravelomileReviews of travelomile.com

The lady I talk to had wonderful customer service skills 5 stars she was very helpful

SCAM. They have clearly posted enough fake positive reviews on this website to make it a 4 star rating. They are not associated with united airlines or anywhere else they claim to be.

They were able to help me change flights. Took 2 days, but they did exactly what they said they would do. Very Happy!

Christopher was helpful but a little pushy about the survey even after I told him I had an emergency and needed to get off the phone. All in all he was helpful. Oliver who took the time to change my flight was understanding of my emergency back home after a tree fell on my house.

DO NOT DO BUSINESS WITH AGENCY. They are a SCAM. I’m now out $688 plus another $475 fee to change my flight, which I did pay thinking, this travel agency was legit! Here’s how I got scammed! I had to cancel my April trip to Portugal from Boston with TAP airlines about a month ago but with a conflict in my schedule, l had to reschedule for this coming October. TAP Airlines gave me a credit towards the changed flight which they sent to Travelomile. The agent named Gilbert probably, not his real name, said I was all set for the October flight & cancelled the existing flight. Today I called the reservation desk at TAP airlines,my April booking is still active NOT cancelled!!! So for 2 1/2 hours. I went back-and-forth with this agency & TAP. l was told by the TAP reservation desk that l cannot cancel this current April reservation it has to come from the travel agency. 3 weeks ago this was supposedly all set by the travel agent there named Gilbert. I even have his email that I’m all set for my October trip. I had sent him an urgent voicemail & texts directly to his phone & emails, that my April flight was not cancelled yet! I did not get one response from him so far!! I am so furious and frustrated and totally disgusted! This was supposed to be a done deal over a month ago and now it’s just turned into a nightmare! After 3 phone calls to Travelomile I finally reach a woman who answers the phone she said since I dealt with Gilbert she will try to get through to him she said he was too busy to take my call. I told her my dilemma and that the original reservation has to be canceled immediately. She said she would take care of it, Two days later I get an email from TAP airlines wanting me to check in online. I explained my situation to the TAP agent and once again informed me “sorry sir but the April cancellation has to come from the travel agency. you cannot make the cancellation” A close friend of mine who flies frequently did some more research and she said Ricky this whole company is a scam almost all the positive reviews are fake.

SCAMMERS! Do not engage with this company. They will do an excellent job of coming off authentic, even pulling up your existing reservation with another company. TOTAL SCAM! Dealing with the bank as we speak...you have been warned.

Huge help changing my flight in a personal emergency situation. Christopher was very helpful!

Christopher was very patient and helpful.