TravelomileReviews of travelomile.com

Kiara Rachel found my travel credit on 3/19/25

I have received my boarding pass from Kiara.Service was good.

She was very helpful

BEWARE! On Oct 23, 2024, I purchased a ticket to Vienna, Austria from Dulles Airport, Virginia for a PREMIUM ECONOMY ticket on United Airlines from Travelomile. They confirmed, in an email, a New Booking Confirmation advising they were going to charge my account $4,423.81 for that ticket. 11 days before the flight, I emailed them to determine where my ticket was. When I got no response, I told them to cancel my "ticket." In fact, they had purchased an economy ticket but never sent it to me. On a whim, I called United and sure enough, there was only an economy ticket that I could not cancel or change. Now my credit card company (Cosco/Citi Bank) is making me pay the more than $2000 for that ticket I never received nor did I use. BEWARE!

Maty help me and she went above and beyond making sure my ticket was correct and added my member plus number to my ticket very happy with her customer service 5 *****

Your customer service representative is very curtious very helpful resolve all my issues I am very pleased with her Miss Mary excellent customer service person she resolved my problems I never have such a good experience with any of your employees before.

Travelomile is a scam company. They booked a flight 12/3/24 that appeared legit. The day before the expectant flight in January I learned that Travelomile didn't pay United Airlines and therefore the flight was cancelled. I have since learned that a $2525.76 credit I with united airlines has been used, (or stolen by Travelomile) This company should be put out of business. Don't use these fraudsters.

DO NOT USE THIS COMPANY! SCAM! I thought I was speaking to United Airlines. I asked the representative 4 times to confirm it was United. Yes, Yes, Yes. Told me they would cancel my flight and give full $595.00 refund for a $149.99 fee (red flag). I stupidly paid the fee. He told me it would take up to 2 months for refund (huge red flag). Called after a month to check on refund, they said it would take up to 2 months. Now the 2 months have passed and they want a cancellation number. I gave them the cancellation number that was in the email they sent me. No, they want the United cancellation number. I don't have it (they made the cancellation). I only have the cancellation number they gave me. He then told me they issued the refund (which they didn't). Then he wanted my birthdate (red flag) and got upset when I wouldn't give it to him. I guess I will write off the refund and dispute the fee with my credit card company.