TravelomileReviews of travelomile.com

Chris was helpful in getting my reoccurring problem fixed. I just needed the TSA precheck put on my boarding pass. It took several hours, and 3 calls but he persevered and got it squared away. I appreciated that effort. (Why it was such a challenge, I can’t say). Additionally we had booked seats 11D& E. But when I called initially, I spoke with Brenden who offered to upgrade us for $110. Which I accepted. The new tickets arrived and he moved us 3 seats up. 2 middle seats and we weren’t traveling together. How is this an upgrade? That I had to pay for?? Chris was able to get us 2 seats together in row 7 (bulkhead) again, I appreciate that effort. What is the legroom difference between seats 11 and 8? I am assured there is more legroom. I’ll check tomorrow on the plane. Anyway, it was a fiasco but Chris saw it through and resolved my issues. I appreciated his efforts.

i had a great experience with both your agents, Eva Jones and Christopher Wilson. Both were very knowledgeable, kind, customer oriented, and super helpful! I felt being in good hands the entire time, from the booking arrangements and finding all the details in regards to travelling with my dog with Eva, to getting my refund back as well as getting help finding my lost eye glasses with Christopher, who called me to inform me about the status of my claim. Really, an amazing customer service. Thank you, both!!

The support person was supportive and helps in last minute changes to flight. Great job and Kudos to support staff

The customer support person was very supportive and help me in last minute flight deal.

I called United Airlines to request an extension of my travel credit. Weirdly, unbeknownst to me, I was automatically transferred to this company. The agent said it would cost a $500 fee to request an extension or a refund. The fee seemed high but likely appropriate given the typical nature of fees and penalties. So, I paid it and was told I would get a determination on extension or refund. I received NO RESPONSE and the agent did not return my calls. I then learned from United that there never is a fee. TRAVELOMILE IS A FRAUDULENT COMPANY!!!!!!!!!!! Either refund my money or see you in court.

Mary in customer service did a great job patiently answering my questions about baggage, what could be packed in a carry-on, etc., provided phone number where I could get more detailed information, helped with tickets. Thanks, Mary.

Mr Travis Johnson was very patient and helpful with last minute confusion I had with the name change of my grandson who is minor who I am traveling with.he was very kind to accommodate needs for smooth travel. I truly appreciate his assistance and he made sure my issues were resolved by leaving me contact information.

My call to united airlines was to rebook a flight. My call was transfered to this company. I assumed I was dealing with United Airline. The agent claimed they could not honor the original booking even though the flight was cancelled. Advised to book another reservation. As it was at midnite and I asvised it was a major priority I get to my destination ASAP. The new booking was charged sat $1049 . United sent a message at approximately 1AM that my flight had been rebooked (original reservation) for the morning. I wa scammed by both United Airlines and this company.