travelio.comReviews of travelio.com

Deserve minus stars. Very poor management and CS for renters. Never communicate IPL has to be paid 3 months up front. Very late in sending the bill with only 1.5 working days remaining for a large sum of bill. The CS answers is just copy paste "sorry, but you have to pay". no solution to even get another week or day of extension, just giving "don't care, not problem, go f* yourself" attitude.

If I could I want give super minus star. I am landlord and tried to lease my space. After paid admin fee they keep delaying my application until 8 monthssss!!!! its very unbelievable!!!!! many reason by reason by reason and they are not very professional at all!!!! after ask me pay the admin fee, they asked me paid for some extra money for some supplies, but they didn't buy the supplies!!! Very bad service!!!

This company is not customer focused. Process of booking, getting keys and when things go wrong are all problematic. They gave me wrong key for the lift but I could not get any help. They use WhatsApp often an AI, their phone is not answered. The apartment was not clean and many things went wrong. They are hard to deal with and not customer focused. I have been frustrated and will not use them ever again.

Yesterday I made a booking for an appartment on booking.com. Everything was fine until an hour later, came messages from whatsapp: the appartment is not available in june, 4 months ahead. They suggested another apartment, in different area, I refused. I informed this to booking.com, they don't read my complain and Travelio reconfirm I will get the appartment. This morning they offer me another apartment in the same building, i accepted it but I have to provide my email to them. I did not. I contacted Booking.com by phone, after 20 minutes wait, I got somebody and can finally cancel this without penalty. So if you see this name on any OTA platform, don't book. If you do, you'll regret big time

On behalf of me, my niece booked an apartment in Transpark Bintaro, Jakarta, from 5 December, 2024 to 4 January, 2025. The apartment is clean, facilities are good. At the beginning of booking, we required to pay 6,1 million rupiah for deposit and by mid February 2025, we got a refund of 2,740,000 with no details of the expenses. I am aware that electricity are excluded on the rent and there was no internet in the room to start with. But I still think transparency for the use of the deposit money will be a good gesture i.e electricity bill receipt. Another surprising thing is, at my niece's travelio account, someone had put their version of their review on the apartment and had given 5 star ratings. I am not sure how this could happened but ny niece has now changed her travelio password for security reason.

To all other travellers who wish to book via Travelio, please DO NOT, I repeat, please DO NOT book with this company. 1. Very bad customer service, unprofessional 2. The apartment was very stinky for our 2-week stay, and the response kept going back and forth until our stay ended with no solution.

Hati2 saat serah terima mesti di cek detail brg yg hilang & rusak , , stlh 1 hari stlh serah terima kami baru sadar bahwa ada brg yg hilang , tapi dari pihak travelio tdk mau tanggung. IPL kalo sewa 11 bulan maka tidak di tanggung , tamu sewa 11 bulan dan cek out masuk lagi 1 bulan , mk terhindar dari IPL. Tapi pembyran dihitung harga tahunan , unfair utk pemilik! Jangan mau pembyran perbulan jika sewa per tahun.. silahkan di cek teliti semua perjanjian yg ada.

Rent a unit at treepark city Tangerang. Did not subscribe for their internet service and their ppl come and took away the router. My bad for not taking photo of that fellow. Upon check out one year later, Travelio demanded me to pay for the router at absurd price which i rejected. Now they refuse to pay back my deposit. Be careful this company is out there to cheat money. DO NOT engage their service.