Ranti M.
Transparency needed
On behalf of me, my niece booked an apartment in Transpark Bintaro, Jakarta, from 5 December, 2024 to 4 January, 2025. The apartment is clean, facilities are good. At the beginning of booking, we required to pay 6,1 million rupiah for deposit and by mid February 2025, we got a refund of 2,740,000 with no details of the expenses. I am aware that electricity are excluded on the rent and there was no internet in the room to start with. But I still think transparency for the use of the deposit money will be a good gesture i.e electricity bill receipt. Another surprising thing is, at my niece's travelio account, someone had put their version of their review on the apartment and had given 5 star ratings. I am not sure how this could happened but ny niece has now changed her travelio password for security reason.