Travelio is quite literally the worst company I have ever had the misfortune to deal with - completely disorganised, dishonest and utterly incompetent. Last week I waited in the apartment for 3 days for a technician to fix a leaking window - they kept lying that the technician had tried to contact me, but they refused to provide a screenshot showing proof of that - but that's just the latest example of 2 months of hell with this company.
Here's a sample:
-App malfunctioned, causing a delay in move-in preparations
-After being 'cleaned' by Travelio staff, apartment was filthy with dirty dishes in the cupboards, leading to a cockroach infestation
-Many of the items on the inventory list were missing, and if I had not checked carefully they would have charged me for them on move-out
- Travelio charged for internet service despite there being no modem in the apartment and no service because the owner had not paid the bill for months. Travelio took more than a month to refund the charge. I had to install my own internet, which they threatened to penalize me for doing.
-Hundreds of messages (screenshots available) and around 3 hours of paid phone calls with customer service
-Customer service rarely solved the problem, but new messages were answered by a different person asking the same questions previously answered and asking for photos and videos that were previously sent (and that they could have seen by scrolling up), so I had to send the same photos multiple times
-Travelio said they would charge the customer (me) for everything I find wrong with the apartment unless it was reported within 48 hours of move-in (see numerous other complaints about this from other people who have been defrauded by Travelio). For instance, the refrigerator stopped working, but that was my fault - I had to pay for a technician to visit (which he did after numerous no-shows). When the owner eventually replaced it, the new fridge was less than half the size of the old one. When I sent Travelio side-by-side pictures of the two fridges, they kept insisting that according to their records, the two fridges were the same size - despite the evidence in front of their own eyes.
I could go on - there have been about 10 things wrong with the apartment that took weeks to fix - but I think you get the picture - a company that treats its customers like dirt, and actually tries to defraud them by charging for things that were already broken. I am quite certain that my deposit - which they say will take 2 MONTHS to refund after move-out - will not be refunded in full on some spurious excuse.
Please, for your own sanity, avoid this company like the plague. There are plenty of other ways to rent apartments.
TF
Trainer F.
First and last
First and last. scam
CO
Consumer
Very poor
Very poor, very disappointed
AN
Andri
Very Dirty and Too Many Cockroach
1st and the last booked from this app. I booked the unit in the Anderson tower (2307) on 8th March 2024, first time check in, the room is dirty, too many cockroach and garbage. Luckly that also have roomboy saw that. I also complained to change the room, but they offer pest control and that useless. Till i checkout still have cockroach. Offer price with room condition is not affordable. Support too slow respond and waste my time.
VP
Vlad P.
travelio is scam
travelio is scam. AC wasnt working time moved in. They promised to fix. 7 days passed. No news
In their app apartment description there is fixed internet. So I paid. And apartment dont have internet. Even there is no modem. Travelio CS promised to fix. Still no internent.
Avoid their service. As there is no service. Only scam
AJ
Anom J.
Horrible company
Horrible company, lied after lied. Taking people money without service. Place was very bad not the same as in the picture be careful dealing with this company do not trust them.Never ever using this company again. It’s happen 2 weeks ago. I cheated by this company.
MA
Mark
DO NOT USE TRAVELIO
Travelio have no customer service.. the photo's and descriptions on the website are very misleading. I booked and paid for an apartment for a month when I arrived it had not been cleaned.. the toilet was broken the AC in the bedroom was broken and the washing machine was broken and flooded the floor. I spent the entire month while Travelio arranged to get things fixed and refused to refund any money. Then after all that... I'm still trying to get back my deposit as they claim items are missing ... even though their own staff checked the unit and signed it off when I moved out... Never again DO NOT USE THIS COMPANY !
