travelio.comReviews of travelio.com

Total scammers.

Never ever try to use this service! They are big scammers. Horrible management, all lies about the facilities of the units, unprofessional staff, slow response, incompetent people! Worst business!!!

I’ve used this app many times for monthly bookings, and every time I requested a service or had an issue, I had to deal with the worst customer service I’ve ever encountered. They never understand the problem, the service is always delayed, and they make you feel guilty just for asking for help. There is no respect for your time—you’re expected to wait without any explanation of how long it will take. There’s also no way to claim your rights or get a refund from them. Believe me, what you pay is not worth it considering the apartment’s condition and cleanliness. I would rather stay in a hotel and pay extra than use this app again.

Saya sebagai pemilik SANGAT AMAT KECEWA dengan Travelio! Agen sangat pasif dan tidak responsive, harus didesak-desak terus dan tidak ada hasilnya. Saya sudah membayar 500 ribu dan sudah hampir setahun apartment saya tidak dilisting. Untuk pemilik yang mau menyewakan property saya sarankan JANGAN pakai Travelio.

There's so much small imperfection on how they operate. It's about schedule on-time, how they resolve problem, minor bugs and inconvenient through the apps. But they have a good intention and willingness to support their customer.

if i can give no star, i prefer like that. REALLY DISSAPOINTED WITH CHAOTIC SERVICE. NO COMMUNICATION, NO INNISIATIVE, LONG RESPOND, EVEN THE ONLY INFORMED THE SOP WITHOUT TELLING ME IN ADVANCE, MEANS I HAVE TO KNOW THEIR SOP, EVEN ASK ME PAYMENT FOR ENGINEERING CHECK WITHOUT INVESTIGATE THE ISSUE. FOLLOWING UP ISSUE? NO WAY! THE MAKE APPOINTMENT AFTER THAT NO FOLLOW UP & WHEN YOU CALL, THEY WILL INFORM YOU ABOUT THE RESCHEDULE/LATENESS WITH MANY REASONS. I work in hospitality and very surprised with their services.

Sangat buruk Saya pemilik unit yg buat d sewakan. Putus kontrak lbh awal krn kecewa dgn cara kerja Travelio. Kalau di tanyakan masalah selalu d lempar2 dan tidak selesai. Saat Serah terima terakhir saya d paksa tanda tangan dl padahal kerusakan ada d unit saya dan d kasih tau akan d laporkan k tim terkait untuk kerusakan nya. Ternyata saya d suruh benerin sendiri dan Travelio tidak mau mengakui kesalahan mereka. Kesalahan mereka karena kurang perhatian saat penyewa keluar dr unit. Dan kerusakan itu harusnya dari penyewa. Dan penyewa yang harus ganti. Karena jeleknya Travelio saya ya g harua tanggung kerusakan sendiri.

I deposited an apartment unit in Travelio. At first it went well, but the last apartment unit that I deposited was not rented for 10 months and when I asked to terminate the contract, the process was very slow so it was difficult to me because the unit could not be deposited with another broker. Customer service and field staff did not work well