travelio.comReviews of travelio.com

It's not a scam, but the customer service and terms and conditions are really bad. If you have a problem, you have a specific deadline for reporting said problem (48 hours for monthly rentals), and if you don't, it's your responsibility to fix that problem if you want it fixed. And if you report a problem within the deadline, it's 50/50 if they'll fix it or not. Certain things go fine, other things are repeatedly ignored. Once I noticed a dirty and nasty small curtain on one of the doors and reported it. They took the curtain saying they'll clean or replace it, but they never did, even after repeated inquiries to CS. The ratings of the apartments are a joke, written by the staff. Some of the reviews on Google Play are two, which surely must be a breach of Google's T&C. Find a trustworthy agent instead.

There's so much small imperfection on how they operate. It's about schedule on-time, how they resolve problem, minor bugs and inconvenient through the apps. But they have a good intention and willingness to support their customer.