Traveling MailboxReviews of travelingmailbox.com

We have had no problems except slow mail. But DO NOT send a Fed Ex or any important documents you need in a hurry. Fed Ex delivered a package last Tuesday at 1:30 pm. It's now Monday - 6 days later - and they have a "tracker" on it. And it has to go to NC from Florida? So upset while waiting for documents I should have had already.

I used them when I lived in France and I had the NC address, everything went smoothly. I started using them again when I moved back to the States with a CA address and it is an absolute nightmare. I live van life so I need a reliable permanent address for the DMV, credit cards, etc. It is now at the point where I will get a delivery notification from the sender and my mail will show up in my portal 10-14 days later. Cool cool cool. My mail arrives in LA, gets sent from there to NC, then forwarded to me. Customer service just gives me a canned answer blaming the USPS but if my tracking info says delivered 7 days after being sent and then STILL takes 2 weeks to process on their end, it is a straight up excuse for failures on their end. I'll be finding a new service and going through the laborious process of changing my address on file with over 30 companies. Can't wait to jump through all of those hoops!

This is the worst mailbox service you can receive. They deleted all my scanned letters and data without notifying or informing me upfront. I closed my account after two years or poor service and expected to get a copy of my scanned letters only to find out they deleted all my data just after canceling my account!!!! I talked to two agents Gregory and Mike to get help, and they are really horrible, don't care to help and keep arguing for no reason. I asked to talk to a higher level manager and they refused to connect me or escalate. I'm going to sue this horrible company.

Poor service with sloppy handling of any issues. No one is interested to help. They are only good at charging your credit card on a regular basis. I've been a subscriber for 5 years. Three separate accounts. A few years ago most of the agencies I tried to register their virtual address with stopped accepting their San Francisco address as valid. Over time they raised the subscription rates knowing it's hard to migrate some old established accounts. Ok, that's sneaky. When I requested cancellation for the two unused accounts in 2020 they cancelled all three. No much communication about it. I didn't even know the main account was cancelled until a couple of months down the road. Once I found it out they offered no reinstatement, only creating a new account with new address at a new rate. I am happy I had a backup plan with a different virtual mail provider.

Everything's great until things get a little bit difficult; they are very bad at handling problems. I've been a client for 4 years. Until now, my experience has been positive. However, they've been extraordinarily late in processing my mail. Today, I had a critical package overnighted to them, they had promised they'd process it the same day. Yet, they didn't. When I confronted them and spoke to the owner Mike, he offered no sympathy nor solution and told me that I'll just have to wait. He never apologized for lying to me, despite having the chat logs on hand. His employee Jacob was awful to me, almost anti-human. These guys are done. They were great before, but awful now. Look elsewhere. I am moving.

I ran my business with Traveling Mailbox for about five years before making the decision to switch to another service. Thing started out relatively fine, but an accumulation of worsening experiences motivated me to look elsewhere. Here was the progression: 1) Lost mail - Mail forwarded without a tracking number seemed to never arrive. This might be understandable on a rare occasion, but nowhere near the frequency at which it actually occurred. 2) Partial label scans - While running a business, I needed all of the information contained on the shipping labels of arriving packages. About halfway through my tenure with them, they made the decision to scan only a portion of the labels, hence omitting vital information needed for properly forwarding the package. 3) Mediocre interface - The interface wasn’t terrible, but was quite buggy at times, especially when inputting the information needed to forward packages. Visually, it also left a lot to be desired. 4) Customer service - Some of the agents were definitely nice and helpful, though there were others who clearly had very little empathy for the client when an issue arose. 5) Sudden cancellation - After five years of being a loyal customer, they suddenly cancelled my account because they seemed to be offended that I disputed an unauthorized charged they assessed to my account after attempting to resolve it with them. This was done without warning and without regard to the potential impact it had on my business. They offered my the same address if I signed up again and agreed to pay the bank charge of the dispute, but given the egregiousness of the decision made by them (not to mention the aforementioned issues), I took it as an opportunity to move on. I have since contracted PostScanMail, which has proven superior in all areas to date.

I have only used Traveling Mailbox for a little over one month, but so far, their customer service has been excellent. However, there is one thing folks should know about before signing up. If you use any address other than their NC address, your mail will be sent from your address to their NC address via 2-day air before it is processed. I confirmed this with Jennifer today (7.9.21). So, there is an automatic delay of 2 days, plus whatever time it takes to scan a document before you can read your mail. One piece of mail I received today has an estimated scan time of 19 hours. So, to be conservative, you should expect a 3-day delay in reading your mail.

They recently closed my mailbox address. I've had to spend hours updating all my accounts. They provided only one month notice and did not compensate me for my inconvenience.