Traveling MailboxReviews of travelingmailbox.com

I find the app to be very convenient and well-designed, making it easy to navigate and use. However, the website feels outdated and could benefit from a modern refresh. Unfortunately, customer support has been quite disappointing; it’s been difficult to receive timely assistance. Additionally, I’ve noticed that their forward SHIPPING COST ESTIMATES ARE EXTREMELY HIGH compared to estimates from actual shipping companies. Overall, while the app has its strengths, there are significant areas for improvement.

Very careless with mails. I am missing an important mail and I checked with USPS and Sender and both confirmed the address that it was delivered but still after followup with the travelling mailbox team received no response on my mail. No response to the service request received and when I call up, they are asking me casually to re-order the package.

I mailed 4 letters to the traveling mailbox to gauge their accuracy. They only scanned in 3 of 4 letters, 75% accuracy. In all 4 cases, I used the exact same mailing address. I have mail forwarded to me via certified mail with a 3-day delivery window. It has been 18 days and no package...still shows in process on USPS end so not sure if the Traveling Mail box correctly selected the correct postage type to get it to me in time or in fairness it is a USPS issue. Eager to get the mail to determine root cause. I have also had vendors mail me checks which have never been scanned in. I have noticed that in some cases it the vendor has the address correct bu missing the PMB # it gets very delayed or not scanned in so question what Traveling mailbox has a process around that since it appears this is one issue but should have a manual process to research and have those items scanned in. When the time is right, we will be looking for a different service given their accuracy is lackluster at best. On the bright side, their on line chat support is very good and responsive.

We have had no problems except slow mail. But DO NOT send a Fed Ex or any important documents you need in a hurry. Fed Ex delivered a package last Tuesday at 1:30 pm. It's now Monday - 6 days later - and they have a "tracker" on it. And it has to go to NC from Florida? So upset while waiting for documents I should have had already.

I ran my business with Traveling Mailbox for about five years before making the decision to switch to another service. Thing started out relatively fine, but an accumulation of worsening experiences motivated me to look elsewhere. Here was the progression: 1) Lost mail - Mail forwarded without a tracking number seemed to never arrive. This might be understandable on a rare occasion, but nowhere near the frequency at which it actually occurred. 2) Partial label scans - While running a business, I needed all of the information contained on the shipping labels of arriving packages. About halfway through my tenure with them, they made the decision to scan only a portion of the labels, hence omitting vital information needed for properly forwarding the package. 3) Mediocre interface - The interface wasn’t terrible, but was quite buggy at times, especially when inputting the information needed to forward packages. Visually, it also left a lot to be desired. 4) Customer service - Some of the agents were definitely nice and helpful, though there were others who clearly had very little empathy for the client when an issue arose. 5) Sudden cancellation - After five years of being a loyal customer, they suddenly cancelled my account because they seemed to be offended that I disputed an unauthorized charged they assessed to my account after attempting to resolve it with them. This was done without warning and without regard to the potential impact it had on my business. They offered my the same address if I signed up again and agreed to pay the bank charge of the dispute, but given the egregiousness of the decision made by them (not to mention the aforementioned issues), I took it as an opportunity to move on. I have since contracted PostScanMail, which has proven superior in all areas to date.

They recently closed my mailbox address. I've had to spend hours updating all my accounts. They provided only one month notice and did not compensate me for my inconvenience.

Ive had mail and packages forwarded to me by usps and Fedex disappear/never arrive. Lots of hidden costs: be prepared to be nickel and dimed to death.

Mine is simple If I had to do it over again, I would NOT have chosen Traveling Mailbox