Traveling MailboxReviews of travelingmailbox.com

I had an account for nearly seven (7) years, I was desperate and decided to stick with them because of already being overseas and changing my address again would constitute more problems ... And they know this, your trapped. Aside from being more reasonable on monthly costs of service. Here are a lists of downsides. 1.) They will not send your mail out via USPS, you must use a premium carrier (EXPENSIVE). Why, I asked, and their answer was along the lines is that is their business model. But why is that fact not advertised when you sign-up. SILENCE. 2.) Travis, the supposed owner, is rude and thinks he is above the law, that he has immunity and does not care. I had many disputes with him over the years. 3.) They will not mail forward anything or return back to the sender per say. They just don't and will not. Terrible. 4.) I chatted once with online service and out of the blue and employee started speaking of my personal life issues and matters and himself (so, they were reading my personal and private mail). 5.) What topped it here for me is that when you go to cancel your service its read as if you can login and check your mail, for six remaining months and delete what not by seeing the inbox item (not scanned, just the envelope face, etc.) and then you can compile and send in bulk to yourself or another. Wrong. You can't see anything, just the number of mail-pieces and they will delete them per weekly periods, so your forced to use premium up-charged mailing services routinely --- 6.) You must, but can not do a mail forwarding address change to update with them. Their argument is that they are an authorized third party of USPS. What a load of crap. USPS will not do and address change with them its not to say they can't do it. Yet, your forced to continue using the services of premium to mail yourself forwarded mail and never being able to properly do a mail update vis address update USPS so go's its you who have to notify everyone and likely you will never be able to do all of that and will miss important parcels of mail. 7.) Oh, and I had deliverable mailed checks which were missing and requested full scan. On that basis. Several times. I wonder how many checks they steal and cash somehow and just get away with it. You aren't going to know and what are you going to do about it. See #10. 8.) Customer support is snotty and arrogant in response again like they are an arm of the Federal government. 9.) A lot of times, your address is voided and not accepted and items returned because its a virtual address. They will not tell you this though. 10.) Probably well connected in local government and court, so file your lawsuit and ask for a transfer to a further county or district court. 11.) ***FIND ANOTHER COMPANY BEFORE YOUR SUCKED IN LIKE I WAS***

I mailed 4 letters to the traveling mailbox to gauge their accuracy. They only scanned in 3 of 4 letters, 75% accuracy. In all 4 cases, I used the exact same mailing address. I have mail forwarded to me via certified mail with a 3-day delivery window. It has been 18 days and no package...still shows in process on USPS end so not sure if the Traveling Mail box correctly selected the correct postage type to get it to me in time or in fairness it is a USPS issue. Eager to get the mail to determine root cause. I have also had vendors mail me checks which have never been scanned in. I have noticed that in some cases it the vendor has the address correct bu missing the PMB # it gets very delayed or not scanned in so question what Traveling mailbox has a process around that since it appears this is one issue but should have a manual process to research and have those items scanned in. When the time is right, we will be looking for a different service given their accuracy is lackluster at best. On the bright side, their on line chat support is very good and responsive.

I had 2 debit cards sent to my Traveling Mailbox. Neither cards were delivered and put in my inbox. I am very susspecious that employees feel that a debit card is inside a letter and have bad intrentions with debit-credit cards. Very disapponted. Additionally the average scan time is 13 hours!!!! Way too long.

What constitutes a package and what is a letter are actually quite baffling when it comes to Traveling Mailbox. To top it off, Customer Service is filled with a strange holier-than-thou snotty vibe. Super off-putting. Have an international mail emergency? They could not care less. Traveling Mailbox does not offer DHL for delivery which is one of the best companies in the WORLD to have items delivered internationally. STAY AWAY from Traveling Mailbox. I am switching to U.S Global Mail. A bit more expensive but I am glad to pay for better Customer Service and access to DHL. If you are a potential customer who is living outside the USA you will rue the day that you signed up with them. DON'T DO IT!!!!

Absolutely the worst. Could not get it through their heads that, in some situations, I still get mail under my pre-married name and falsely claimed that USPS requires two forms of ID for both. Leaving aside the fact I provided a court-certified copy of my marriage license, driver’s license and more, this is just stupid. It’s not like I changed my name to John Rockefeller or something like that. I simply changed my last name to that of my spouse.

I've had a mailbox with these people for 7 years and have forwarded mail to myself many times. This week I forwarded mail and received an email that I sent it Fed-X when I know I sent it regular mail. You have to make an effort to change from regular mail to overnight. I did not do that and yet they are charging me and telling me there is no way they could have made this mistake. I will be looking for another way to forward my mail.

The service they provide (receiving mail and scanning it) is fine. It's a simple task and they complete it. But honestly, any mail service you purchase can do that part. Everything is fine . . . until it's not. My neighbor received 7 bills of mine to his house by mistake, so I gave him my Traveling Mailbox address and he mailed them in a 6"x9" envelope so that Traveling Mailbox could scan them. Pretty normal, right? Apparently, no. Traveling Mailbox said it was a "package," not an envelope. They claimed it to be 2" thick. It was seven bills with a single piece of paper in each. 2" thick of BS. But there's a reason they say 2" because once they claim it is 2" thick, the fees start rolling. It's no longer an envelope; it's a "package." $5 to "receive" the package for me. Another $5 to "open" the package for me. Another $11.50 to "transfer" the package for me . . . to where, the scanner??? Had the 7 bills just come directly to Traveling Mailbox, every single one would have been included in my plan; but because they were mailed in one envelope, all hell broke loose in the fees department. So my decision as a result - Never again. There are tons of companies that provide this service. They made an extra $21 off of me today, but they lost me forever. If I can't trust you not to scam me with fees, how can I trust you to open my mail and treat it securely?

Traveling Mailbox has the worst customer service of any company I have ever encountered. If you are management and reading this, please take note. You have to train your staff on customer service or drop them altogether. The way they handle customers is horrible, combative, unfriendly, unhelpful, and rude. They do not respond to questions but instead ignore them and repeat the same lines like a robot. I might as well be talking to a robot. It would be a lot cheaper than paying actual humans to do the job, and the level of service would be exactly the same or better. I honestly would prefer knowing that my money is not going toward paying such incompetent people as your current support staff. They do not treat people like paying customers who need to be retained. What is the lifetime value of a customer? Because one more experience like I just had, and you will lose another. Please, please, either train your staff better or fire them and save your money. From one business owner to another, drop the dead weight! During my experience, I looked up your reviews and found, wow, other people are saying the same thing. Look at your reviews!