Traveling MailboxReviews of travelingmailbox.com

Customer support is arrogant, rude and disinterested in offering to do anything even slightly out of the norm to accommodate their customers. So glad I figured this out early on in the process and cancelled the account before ever routing any mail through their service, otherwise I might be stuck with them like so many other reviewers. Some free advice for this company: don't hire people with an attitude of arrogance and entitlement that obviously have a massive chip on their shoulder to handle your customer service. The type of people that are interested in these virtual mail services tend to be pretty educated and accomplished and aren't likely to have much tolerance for that type of attitude, nor should they. Treat people with respect and go out of your way to make them happy if you want to succeed!

BUYER BEWARE! Our experience with Traveling Mailbox has been downright awful. We've been on the road full time this summer and opted to go with TM as our mail forwarding service. What a terrible decision. Weeks went by before our mail began to TRICKLE in. I'm talking a couple pieces of junk mail only. No sign of the test letters we sent our account or the test letter TRAVELING MAILBOX SENT THEMSELVES. To make matters worse, their customer service was pitiful. We had to call constantly and even when agents would promise to get in touch with us the next day, they never actually called (this happened three times). However, the real cherry on the top was their refusal to offer us any sort of refund when we reached out with all our complaints. Instead they blamed all the issues on Covid. I don't see Amazon taking weeks to get packages out due to Covid, why can't you guys scan some mail? Worst customer experience I've had in a long long time. Go kick rocks

Avoid. Stay away. Do not use this service. I have been waiting for my mail for 32 days. I have complained to the BBB (at this time there are 3 other BBB complaints) Traveling Mailbox does not divulge all of the information you need, for example they don't tell you that while, yes, there are numerous addresses to choose from, all of the mail is routed over to their east coast processing center. All of it. Which apparently takes 2 or 3 weeks. Then maybe another 1 or 2 weeks before they actually process your mail.

Decent experience UNTIL RECENT. Will be changing services. Hidden fees! Arrogance! The base prices themselves are good, but all the fees ad up over time. I’ve had a few shipments now that have cost more than they quoted me. One was quoted to ship for $14, so I approved it, & after the fact, they charged me $19 instead. This week, they quoted me a price of $15 to ship a package... I again approved it; they shipped it 2 days later, & charged me $35! THIRTY FIVE DOLLARS!!! Rip-off! If I’d known they were going to do that, I would’ve canceled the shipment. This isn’t fair business practice. When I called customer service, they said they couldn’t help, & to send an email... I emailed. They told me their practice was fair, & said I could take my business elsewhere if I didn’t like it. They don’t care. SO, I’m taking my business elsewhere. Unacceptable!

Be aware this service charges additional $4.95 for ANY packages (including spam packets) that are sent to your account. I just discovered this after seeing a strange charge on my card and contacting customer support to complain. They told me they had no mechanism to limit or eliminate spam but that I "could contact the sender" of the junk mail package. Really? When I asked their support staff member to remove the charge, he terminated the chat dialogue box with a very rude "Take Care!" Note before signing up that Traveling Mailbox will charge you extra for all junk mail packages that get sent to your account. Prospective clients should know this up-front and this should not be buried in the fine print of the contract, as these are charges you can't really control and will add up quickly. I decided to switch services after a negative interaction with customer support staff member ("Seth") and I recommend Traveling Mailbox evaluate how many other customers had negative interactions with this staff member and/or terminated service(s) after engaging with him/her via customer support. It appears to be time for this company to overhaul their customer support training. You aren't a major telecom or cable company, and I take this opportunity to remind you that there is a lot of competition for your service out there. The customer is always right. Thanks, Anthony M.

They are very slow in scanning and posting mail after it is received. Sometimes taking a week or more. When you ask for a document to be scanned, on 3 occasions, they have not scanned both sides of the document. It is only that I knew the document that I knew it hadn’t been fully scanned. I asked for a check to be forwarded to me and it hasn’t arrived 3 weeks after they said they sent it. When corresponding with their customer service, they aren’t really interested. They just apologise and then aren’t interested in doing anything to help. Stay away from this company. They’re, unreliable, unprofessional, and uncaring.

They are not expensive. But they are very slow and inflexible. It takes days for them to receive, inform me, and then open and scan my mail. Fax service is a joke. The idea of a fax is that the sender puts the item in your hands upon transmission, not days later. And you can open mail on your phone, but not faxes--go figure. My client (who I told not to) hand delivered a certified check to their location yesterday morning at about 9:00 a.m.. The client said there was a manager there who said they would "put it in my box". When I had not received notification from Travelmailbox I contacted them by chat. "Mike from Utah" was so unhelpful. The third time he told me not to have my clients personally deliver checks, I asked him if he was deaf. Again, I told the client not to, but the client had when their "manager" said it was ok. I said I just wanted to make sure the check was not stolen or lost but was actually received. He said the mail to the Dallas box is sent via ground to NC where it was processed. I said well this can't be a common occurrence can he just call the Dallas folks and ask if that happened so I know the check was received. NO he won't. I asked him for a supervisor. He said he would make a ticket and I would be contacted within 48 hours which I took as the middle finger which I believe was intended. He did give a customer service number. So I called customer service and asked them the same. Customer service phone guy said what I said, it could not be a common occurrence and it would be remembered if it happened, and he would call the Dallas office, but the Dallas office closed at 5:00 p.m., and it was 5:28. I told him it was 4:28 p.m.. He proceeded to ask me where I was--which is 30 minutes from the Dallas location. He said he would call them and let me know and I should know something in the next 30-40 minutes. Well it is 11:05 in the afternoon on the following day. I have not heard anything. When picking a travel mail box know where they process the mail, and their lag time. This is not efficient in my opinion. Update: It is now 24 hours from my call to customer service and no word. Awful. Update March 19, 2023: I added a star. I did not cancel my service with them and have not had another issue since those described above. Their fax virtual office function has been useful lately and without the huge delays described above. It still does sometimes require the sender to send a fax more than once. But I am receiving them now on the same day. Sending faxes has worked well.

Reliable. Have had no issues with the services they provide. However, their monthly fees are higher than other services, and their additional service fees are crazy expensive- MUCH more than other providers. For example, they offer check deposit services. But you don’t find out until you actually use the service that it costs $12. Mail forwarding is outrageous. The MINIMUM cost is $3. It was simply the price of a first class stamp at my previous provider. They also charge $23 MINIMUM for forwarding a package...and the package has to be received at an address that is different than your mailbox address, or they charge you an additional $20+ handling fee (it cost me nearly $45 to receive a 16oz package that was sent to my previous address and forwarded to my new TravelingMailbox address). Again, I have had no issues with the services...they are just significantly more expensive than the other services I have used.