Traveling MailboxReviews of travelingmailbox.com

The service can be either great or poor depending on who is helping you; if you need anything done promptly and correctly then you want Jennifer or Tori who are there in the daytime. Otherwise is you deal with either Gregory, Mike or Jacob just forget about it and don't waste your time because they have a no can do attitude. Though no one is ever rude.

Decent experience UNTIL RECENT. Will be changing services. Hidden fees! Arrogance! The base prices themselves are good, but all the fees ad up over time. I’ve had a few shipments now that have cost more than they quoted me. One was quoted to ship for $14, so I approved it, & after the fact, they charged me $19 instead. This week, they quoted me a price of $15 to ship a package... I again approved it; they shipped it 2 days later, & charged me $35! THIRTY FIVE DOLLARS!!! Rip-off! If I’d known they were going to do that, I would’ve canceled the shipment. This isn’t fair business practice. When I called customer service, they said they couldn’t help, & to send an email... I emailed. They told me their practice was fair, & said I could take my business elsewhere if I didn’t like it. They don’t care. SO, I’m taking my business elsewhere. Unacceptable!

They are not expensive. But they are very slow and inflexible. It takes days for them to receive, inform me, and then open and scan my mail. Fax service is a joke. The idea of a fax is that the sender puts the item in your hands upon transmission, not days later. And you can open mail on your phone, but not faxes--go figure. My client (who I told not to) hand delivered a certified check to their location yesterday morning at about 9:00 a.m.. The client said there was a manager there who said they would "put it in my box". When I had not received notification from Travelmailbox I contacted them by chat. "Mike from Utah" was so unhelpful. The third time he told me not to have my clients personally deliver checks, I asked him if he was deaf. Again, I told the client not to, but the client had when their "manager" said it was ok. I said I just wanted to make sure the check was not stolen or lost but was actually received. He said the mail to the Dallas box is sent via ground to NC where it was processed. I said well this can't be a common occurrence can he just call the Dallas folks and ask if that happened so I know the check was received. NO he won't. I asked him for a supervisor. He said he would make a ticket and I would be contacted within 48 hours which I took as the middle finger which I believe was intended. He did give a customer service number. So I called customer service and asked them the same. Customer service phone guy said what I said, it could not be a common occurrence and it would be remembered if it happened, and he would call the Dallas office, but the Dallas office closed at 5:00 p.m., and it was 5:28. I told him it was 4:28 p.m.. He proceeded to ask me where I was--which is 30 minutes from the Dallas location. He said he would call them and let me know and I should know something in the next 30-40 minutes. Well it is 11:05 in the afternoon on the following day. I have not heard anything. When picking a travel mail box know where they process the mail, and their lag time. This is not efficient in my opinion. Update: It is now 24 hours from my call to customer service and no word. Awful. Update March 19, 2023: I added a star. I did not cancel my service with them and have not had another issue since those described above. Their fax virtual office function has been useful lately and without the huge delays described above. It still does sometimes require the sender to send a fax more than once. But I am receiving them now on the same day. Sending faxes has worked well.

Reliable. Have had no issues with the services they provide. However, their monthly fees are higher than other services, and their additional service fees are crazy expensive- MUCH more than other providers. For example, they offer check deposit services. But you don’t find out until you actually use the service that it costs $12. Mail forwarding is outrageous. The MINIMUM cost is $3. It was simply the price of a first class stamp at my previous provider. They also charge $23 MINIMUM for forwarding a package...and the package has to be received at an address that is different than your mailbox address, or they charge you an additional $20+ handling fee (it cost me nearly $45 to receive a 16oz package that was sent to my previous address and forwarded to my new TravelingMailbox address). Again, I have had no issues with the services...they are just significantly more expensive than the other services I have used.