Traveling MailboxReviews of travelingmailbox.com

What a shame a nine-year relationship was dismissed by their lack of ensuring all mailbox holders knew our boxes were being changed! The rep could not even tell me when the notifications were sent out! They simply returned my important business mail to the sender said not one damn thing to me. Wow, so much for my loyalty. To ensure we knew, you should have placed a PDF in the system when you changed your box number. You should have spent 44 cents to send a postcard. We were paying you for a service, and you were collecting my money for free; I got mail 2-3 times per year. Whatever, poor service is that with zero apologies, and now I have to pay the penalty for a new address, so why bother giving them my money when they demonstrate they don't care? Please don't use them; they don't payout for their affiliate marketing either. I was letting that go, but today was my last straw. They took no accountability for their laziness.

I find the app to be very convenient and well-designed, making it easy to navigate and use. However, the website feels outdated and could benefit from a modern refresh. Unfortunately, customer support has been quite disappointing; it’s been difficult to receive timely assistance. Additionally, I’ve noticed that their forward SHIPPING COST ESTIMATES ARE EXTREMELY HIGH compared to estimates from actual shipping companies. Overall, while the app has its strengths, there are significant areas for improvement.

Very careless with mails. I am missing an important mail and I checked with USPS and Sender and both confirmed the address that it was delivered but still after followup with the travelling mailbox team received no response on my mail. No response to the service request received and when I call up, they are asking me casually to re-order the package.

+++++++++++++++++++++++++++++++++++ UPDATE I am knocking my previous five-star rating down to a four star rating because they lost my paycheck last month. I had to contact my client and ask them to send me a scanned copy of the check via email... Very embarrassing. +++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ I requested escalation after being dissatisfied with the outcome, following an episode where a package of repair parts for a guitar turned up missing. The CEO himself, Travis Poole, got involved, and made sure that the issue was resolved, in light of the fact that the package had turned up missing. I cannot adequately express how efficient, fair, professional, and accommodating Traveling Mailbox were in this matter. Thank you very much!!!

they canceled my account and charged me anyway, have been contacting for refund, they don't reply, close ticket and were asking for $45 shipping fee for small parcel within states

I’ve been with Traveling Mailbox for about six months. I got the service because I travel internationally and I wanted the relieve my small business of unnecessary paper by having the mail scanned for me. In the six months that I’ve had the service, the one thing I’ve found consistent about the service is their inability to deliver the consistent mail services I had hoped for. Without exaggeration, over 40% of the mail they have delivered to my mail box was not my mail. I’ve contacted them repeatedly, but they are unable to resolve the issue and I keep getting someone else’s mail. It makes me wonder if mail that was to addressed to me was delivered to the wrong mailbox.

I submitted a BBB complaint because I am experiencing significant inconsistencies in the processing and delivery of my mail, resulting in extreme delays and, more disturbingly, cases of undelivered mail. For example, a check from Fidelity, mailed on February 16, 2024, has yet to reach me as of March 28, 2024. When I reached out to customer service to address this issue, I was told they couldn't locate my mail without a tracking number. This isn't an isolated incident. In 2022, even with a tracking number and confirmation of an employee signing for my mail, it still took an excessive two months for the mail to be located and delivered to me. I request an immediate audit of all mail received by Traveling Mailbox, regardless of whether it has a tracking number. I need all received mail to be located, scanned, and uploaded to my account promptly. The ongoing issues with mail delivery have reached a critical point where my trust in your service is severely compromised, especially regarding urgent mail. I am considering filing a complaint with the United States Postal Service to address these significant concerns.

My experience is similar to many other reviewers here. I travel internationally and have haven't had a problem in 2 years. However, I had my UPS Store forward my first class mail to TM. The tracking showed it was received by Kaitlyn but it was never scanned or opened. After 15 days and repeated emails and calls, I have lost hope that my mail will ever be recovered.