Ryan R.
Travelers Denied 43% of Documented…
Travelers Denied 43% of Documented Water Mitigation Costs - Claim #JAQ2273 After experiencing water damage in September 2025, I filed a covered claim with Travelers Insurance. While they ultimately approved the rebuild work, Claims Professional Alex Lesones and his manager Lisa Tully refused to pay $2,671 (43%) of our contractor's documented mitigation invoice. Our contractor provided moisture readings, photos, and detailed documentation for $6,200 in necessary work including removing 100-year-old water-damaged materials. Travelers only approved $3,529. The adjustment process was exhausting: First, they said IICRC standards only supported 3 days of drying (our documentation showed 4 were needed) Then they claimed two dehumidifiers weren't needed for rooms on separate floors After pressure, they "found" another $900 Finally, they refused the remaining $2,000 claiming the "water category" didn't warrant basic cleaning procedures They never provided policy language excluding these services or documentation of their "water category" assessment. Each time we pushed back with facts, they changed their reasoning. We're now forced to pursue complaints with the Illinois Department of Insurance. We pay premiums expecting coverage for legitimate claims, not to fight for every documented dollar while dealing with water damage stress. If you have Travelers, document everything and prepare to fight for fair payment.