TravelersReviews of travelers.com

Wc injury. My company paid 10000 out of pocket. I was going to oc cmed. Xray 4 weeks of pt. Then I found out it was just then being turned over to wc. Travelers asking company why wasn't the injury turned over right away. As soon as travelers got info of surgery needed. It was approved right away . And the 2nd just today. I did no wrong to any aspect of injury. My company did. They pushed issue for no more injuries. They did not want to turn anymore injuries to wc. Fear of being dropped. They were paying out of pocket. If filed correctly outcome to now could be different. But I had to do 4 weeks pt after xray. Before mri regardless. So 3 months with cuff tears. Then mri. Really. Do xray and mri so docs know which way to proceed and the outcome could be sooner to be released to work. And torn cuff fixed sooner and injured worker won't be put thru pain and shouldn't have to be . Process of elimination. Could save money and time no matter which way comes up down the road. 2 surgeries. Torres i never have talked to but seems very professional. Torres is fair. Not bias. Be patient it takes time. They have a job too. So change protocol. Xray and mri 1st. Better for treatment diagnosed better for injured. Instead of xray and 4 weeks of pt. Which gives doctors false diagnosed and lack of doing there jobs. They are unable to approve a mri because of wc protocol of approving mri.

The worst. Don’t waste time on these idiots. If something gets lost, they will not give anything. It’s a waste!

I will never have this insurance company again! Poor customer service, poor policy, very expensive, harassing mail information and garbage support. Every year they jacked up my rate with no claims. If you need insurance then seek another option.

Travelers insurance has been good so far. I have them on my home and auto. Had a small claim on my vehicle that was taken care of in a timely and professional manner. I would recommend them.

I got a horrible experience and not recommend with this insurance company. Igot a car accident last Jan 30. I claimed on Jan.30 evening. They hold my car with towing company for 3weeks(Jan 30-Jan 19 2026) and send my car bodyshop Jan 19. Wnd they hold again my car to prove repairing for 2weeks(Jan19_Mar 2 2026) again without anything. And than they ask me return the rent car in 5days. Even the body shop told me it takes 2 or 3weeks to fix my car. I requested to extend more days to rent car but,they said no. Not even my fault. They totally ignored me for more than 1 month and asks me expenses extra.

I live in Florida. I have been with traverlers insurance company for 4 years in Florida. I was on a cruise and came back and found they had cancelled my policy because they thought I had moved out of Florida. I called them, and they would not renew my policy without me sending them information that they already had.

This was my first insurance claim in my life after a hit-and-run by someone. The initial call went smoothly, and the representative helped set up the claim and mentioned nearby repair shops I can choose. I was told an adjuster would follow up. While the claim was set up quickly, the process itself turned into a stressful and frustrating experience for me. When the adjuster contacted me, I was directed to use a specific repair shop, and the information I received was very limited. As a first-time claimant, I believed I had no choice and followed the instructions. Communication felt impersonal, and I didn't fully understand my options. Only after I had already dropped off my car did I receive a letter explaining that I could choose any repair shop I trust. If I had known this earlier, I would have made a different decision. A shop I trust had estimated about 5 days and around $2,000, while the insurance-recommended shop took about 4 weeks, postponing week after week and cost over $5,000, using all of my rental coverage. I'm sharing this experience to help others-especially those new to insurance claims-take time to understand your rights and options before making decisions. There is usually no rush, as claims can often be made withing a year.

We were with them for 7+ years and they constantly raise our home insurance prices, so we switched. They then overcharged us for a month for our automobile insurance when we switched. Have contacted them regarding this multiple times and they say they do not want to go through the paperwork to look it up. Finally filed a report with the BBB.