TravelersReviews of travelers.com

Ghetto customer service and made to wait maliciously

I am disabled. I lost my ability to speak when I was intubated during COVID19. Life hasn't been worthwhile for me since then, but I do the best I can. I got new coverage with Travelers, but the agent who set it up (through my employer's resource program) used the wrong address. I reached out to Travelers to update it but the representative, Jeannette, said a voice call is the only way to update it. It cannot be done in writing. The TTY doesn't work and I am now uncovered at my apartment and there's nothing I can do.

Communication with the adjuster named Rochel Carnegie was very awful. She was like a trainee, had zero customer service skills, and was filing false statements in the customer's file in the system. She would call and immediately hang up the phone, and then write in the file that "customer did not respond". Totally falsified her "work" on the file. Never answered our calls. Nightmare.

It's a mixed bag with Travelers for actual damages to my vehicles they have been relatively good, fairly quick and didn't argue me about payout. However when it comes to personal injuries and mental health issues from the only serious collision I've ever been in it has been like pulling teeth. My fiance had her claim approved eventually but I am still fighting over mine. I would overall not recommend them.

The Lord knows no one is perfect, a large amount of companies sadly in the modern age... has allowed customer service to fall at the waist side... I appreciate the benefits of technology in a well purposed functional way, not to the point of the customer paying the price.. We had payed for our Travelers car insurance policy as first time customers upfront in full.. I have always loved American Family for personal service with the same insurance agent ... Travelers Insurance lost common sense & after speaking to one of their many reps & explaining that the people they were trying to add to our policy were former owners of our home & we did not know them.. not related ect... at the time with my disability I could not go online how they wanted me to... spoke to them & thought it was good ...We missed their letter of cancellation for their mistake & we were out of town... all because they did a online AI search of our address placing people we did not know on our policy It cost us a lot of money with the state & physical challenges for me...to fix.. No apology .. Sadly I will NEVER use them again... & pray companies stop focusing & spending tons of money on creating a image of the original founders & instead live up to the foundation being honest, honorable in their business ethic...which in the long run would do them all better God Bless You all..I hope this helps.. If you have had a good experience & it works for you then Thank you Jesus...Have a blessed Day!!

I have the worst experience with Travelers Auto and feel compelled to let others know how awful they are. I am sure people won’t even believe some of the things they did and lied about, but it’s all true. Driving home from the dealer where I just picked up my car.(2.5 miles driven). Rear ended at a stoplight by a drunk driver. He was arrested and was convicted of OWI. His insurance admitted he was completely at fault.This should be a no brainer as you might think, but it was a nightmare. Geico was at fault drivers insurance, and they quoted my damage at $3200. The body shop quoted $14k! I went and used Travelers to cover it thinking it would be easier. They lowballed me the cost of replacement by over 2k. This means I would still have to pay this much off on my loan, for a totaled car. I provided them with 10 different comparison cars with same mileage, all showing higher valuations than Travelers. The initial message I left them took 6 days for the girl (Rachael M.) to get back to me.when asked why so long, she just said “I was busy”. She tried to brush it off with Geico and just close out the claim as fast as she could to get it off her plate. I found out later that she was set to go on vacation, and couldn’t leave an open case. Then they told me I didn’t have towing/rental/gap on policy. Days and weeks of fighting that, they wrong. They still would pay me what I paid for the car less than 24 hours before the wreck. Stating that the car depreciated. (70% depreciation for 2.5 miles of usage!) finally got them to up their value, but they still refused to pay me my $500 deductible. They absolutely would not waive it, or even agree to pay me once they got it from Geico. To this day, I am still out over $500 for a car that I had for less than 15 minutes, and drove for 2.5 miles. This was a very odd and unique case, but they refused to make any considerations for me. I worked with over 8 people throughout all this, and not a damn one of them asked if I was hurt or ok (I’m not), or to actually say that indeed I should not have to pay a dime due to the OWI conviction, etc. the more I pushed back, the nastier they got. One guy (Noah Damon) literally sent me emails with my name signed to them, that I NEVER WROTE, and was trying to make me send it back as a release of claims. He also lied to me and said that they could not pay me the claim amount until I signed a power of attorney giving them ownership of the totaled car. I said due to all the lies and problems they have already caused me, I was not going to sign the poa until I had gotten the check. Noah in writing said that it was “the law” that I had to sign it first. When I said that my attorney said there wasn’t a law line that, his boss (Ethan Harper) said, ok, well it’s not actually a law in your state, So I guess we can pay you first. Even then they made it as difficult as possible for me to get the money. They said they could use Paypal( I thought it odd) to get the money faster. I asked 4 times for them to give me their PayPal accountand I would request the amount from them. I did not want them to send it to a wrong account and then say too bad, we sent it. Finally they agreed to send $1.00 which I would confirm, and then they would send the balance. Again, this took days. I of course asked for a refund of the policy payment as I had to pay for a full month, and they finally sent me a refund of ~$70 out of ~$157 that I paid. I only was to be charged for 2 days. They said there wasn’t cancellation fees as well as all other reasons to justify them with refunding me less than 50% of what I should have been refunded. They also absolutely refused to waive or return the $500 deductible. Which they should have waived at the start. So, after over 21/2 months. I still am out over $550 for something that was not my fault at all. All because of greed. I told them that they would be getting ALL THIS BACK WHEN THEN WENT AFTER Geico, but they didn’t care. They were just pissed at this pt. I’ll just add it to my medical claim that my attorney is handling, which is going to be much more, as I am permanently maimed due to the accident. All of this could and SHOULD have been avoided, I know Travelers spent so much more on all the employees salaries that worked on this for all this time. Travelers, you need to stop having your employees do sketchy things and try to excuse that behavior by using “loopholes”! Every damn one of them thought they were actually doing the “right thing”! I’m sure they were all rewarded for saving you money. As we all know, insurance companies are a FOR PROFIT business. It is there business model to pay out as little as possible on claims so they make more money. Don’t ever let them tell you different! Shame shame

This company is absolutely terrible with communication... they took 5 days after my accident to respond to me. They then forgot to tell the tow company to take my vehicle to an auto body shop. This took 5 days. The auto body shop after they came up with an estimate contacted me because Travelers was not responding to them. They said that the estimate had been done for 4 days with no decision. I had to call Travellers and tell them to make a decision. The adjuster lied and said they had not made an estimate. 4 more days later they make a decision to total the car. This took 8 days to make a quick easy decision. I was then ghosted for 3 more days with the offer. Their offer for total loss was 2,000 dollars less than the cheapest replacement vehicle nationwide. I have never had a harder time dealing with an insurance company. This is the way i was treated while I was hit by their client who was driving a semi with a suspended licence.. This is unacceptable.

Travelers insurance is by far the worst insurance company I’ve ever dealt with. Where do I begin. Their customer service is completely abysmal. Joyce Jarvis was my claims professional and for months and months she would not return calls, texts, even emails about an active claim we were trying to finalize. So I went to her manager Kyle Collin’s to seek help and after our initial conversation he was clueless to anything concerning the claim. So we setup a date to have a 3 way call to better understand the situation. Crickets. No response, no call, no meeting. Just avoiding their job and responsibilities. I called travelers for help with sewage water leaking under the walls and seeping onto my kitchen floor. For months they stated it will be covered. It wasn’t until after months of me emailing and calling to the point where I had called them until they blocked my number that they finalized the loan to say it was no longer covered sticking me with a restoration bill they so diligently told me to call to complete the necessary work. Terrible experience, terrible communication, terrible people, terrible company. 0/10.