TravelersReviews of travelers.com

We are 95 days past our policy cancelation date. Traveler's owes us over $4,000 for our prorated policy refund. Our refund is "in the queue" and isn't even being processed yet!

The technical issues with the new billing system caused customers, like myself, to be double-billed. I should not have to pay for their mistakes. I will have to pay for three months in August. I will have to pay for June and July, and then the "normal" payment for August. This was so unprofessional and inconvenient for me and all customers. We should not have to reap these terrible consequences because of a glitch in their system. I will never recommend this company to anyone.

Rip off, scam, cons that deserve to rot in prison. Thieves. Go else where for you insurance needs.

They added my son as a driver on my policy despite me providing all the requested paperwork showing that he has his own policy, and that we dont drive each other's vehicles. They also had a auto payment malfunction jn which one month the payment wasn't collected. No message came from the company to customers about this. This resulted in them taking out extra payments after I had canceled my policy, and at first, they couldn't explain to me why I was being charged. Some insurance companies will have you pay five out of the six months. I thought that's what happened here, it was in line with how my previous two insurance companies handled payments. Now I have to pawn things in order to make up for this payment because my budget is already stretched super thin. I recommend avoiding this company. They have difficulty in updating records, make unauthorized changes ( despite you taking out time and effort to provide them with what they need), and their billing is jacked up.

Travelers Insurance falls significantly short when you need them most. Experiencing a catastrophic loss and dealing with their disorganized, disconnected departments—where representatives constantly pass the buck—makes the claims process agonizingly slow and frustrating, leaving you stranded in your own home for weeks on end.

I had a very disappointing experience with Travelers. After an accident that was not my fault, the communication and handling of my claim were frustrating from the beginning. I repeatedly asked for clear information in writing about the repair process, approved parts, and the policy behind using recycled/non-OEM parts. I was told about an out-of-pocket cost only after the process was already moving forward. I asked for documentation and clarification, but after my last email, I never received a response. It is frustrating to be left without answers while trying to get your vehicle properly repaired after an accident you did not cause. I expected better communication, transparency, and follow-through. Instead, I felt ignored and unsupported.

After many many years being the costumer from Travelers , I am very disappointment of the service they provide. Now this company feels like a complete scam. They are happy to take your money, but they are not be there for you when you need protection. Save your money and go somewhere else! And I did it! I highly recommend avoiding Travelers at all costs. Poor service, poor management, not respond on the calls, it feels like their working very unprofessional people , which can not answer the simple questions.

Now almost July 1st I already made a payment for the next 6 months and then they send the payment back to me. So I've called there several times try to make the payment again and they can't take a payment I go on the website it says no payment due! I'll give it another day or two if I can't make the payment by then I'm going to have to call my agent to find another insurance company this is ridiculous. Call customer service you get the Philippines and most of them don't know what they're doing or what's going on. Absolutely ridiculous and I have a clean driving record.