Aon Trip InsuranceReviews of travelclaim.com

Due to unforeseen hardships,we had to cancel our cruise for next year. We took the insurance, but it is nothing but a scam. All they are doing is using stall tactics in order not to refund our money. These cruise should rethink using this horrible company.

Worst company ever not even located in Florida beware these ppl take yr money but when u cancel more than 45 days.. due to medical issue they REFUSE TO PAY U !! BE WARE OF THIS FRAUD THIS COMPANY IS A FRAUDDDDDD.. HORRIBLE CUSTOMER SERVICE WHEN U CALL ..BOOOOO AON..WILL BE FILING WITH CLAIM AGAINST THEM WITH STATE INSURANCE BOARD

Ripoff company!! Same as Carnival!! Don’t purchase the insurance. Spend all of their time trying to get out of claims!! STAY AWAY!!!

Terrible company, terrible service, they will stall and look for excuses not to pay

My husband and I were scheduled on a 15-day cruise on October 24 in Quebec City, Canada. Unfortunately, one and a half weeks before we were to go on the cruise, my husband became very ill. To make a long story shorter...he passed away on October 26 (we would have been on the ship for 2 days). I filed for a return of my money through Princess and AON Travel. Princess immediately posted all my excursion fees and $603.22 (which they said was the room fee from them). Since we paid $2949.50 (not including $1089 for the excursions) for the trip, this left $2346.28 not returned to us. I just got notification they will send me a check for $1104.10. That means the insurance company KEPT $1242.18 from a widow who could not go on the trip because her husband died 2 days into the cruise....I cancelled the trip about a week before we were to leave. I would NEVER use this company again. They are unscrupulous! Go to another travel company...I am a platinum level on Carnival so I have been on a lot of cruises. Princess was good; they refunded their part of the money immediately...but this insurance company is a leech!

1 star is 1 too many. This insurance is nothing but a joke. It took them 6 weeks to deny a perfectly legitimate claim. Never, never, buy this insurance. You’d have a better chance of a return if you threw your money out the window of an airplane at 30,000 feet. Disgusted.

I am simply amazed. On January 28, I booked flights from Charlotte, North Carolina to New York City for my wife and myself, our son, daughter in law, and two grandchildren. The trip is scheduled for December. In October, our son, who is a member of the North Carolina Air National Guard, was involuntarily deployed for six months to Sicily as part of a joint services operation. Because he will be away serving our country, we canceled his flight and filed for reimbursement through Aon Travel Insurance. I was notified today that my claim has been denied because it does not fall within the parameters of the policy. If he were subponaed to jury duty, we would have been reimbursed. However, we will not be reimbursed due to his serving our country. A reservist who is deployed is guaranteed by law that his job standing will be protected. Aon does not give the same kind of courtesy to one who places himself in harm's way for the country he serves. This is just sad. My wife and I travel a great deal, and we always purchase travel insurance. This company will never again have to worry about our utilizing their service.

I wish I could give this company zero stars. Do not waste your money purchasing the insurance. We were not able to board the ship after I had been in contact with Carnival for days before we arrived to ensure everything was correct. Aon denied my claim. $1,042 down the drain. I wish I would’ve kept my money for the insurance protection. Never again will I purchase this insurance!