TrashieReviews of trashie.io

It feels great to know that one's gently used items (and sometimes unused ones) are not going to landfills -- and for this alone, Trashie is wonderful. Combine that good work with friendly, timely, and efficient customer service and you have a business model that really works! A shout out to Rin for managing my duplication of accounts with panache!

I emailed to ask for help with finding the link to enter the QR code on my bag. I really didn't expect a response for a couple of days if not longer. I was pleasantly surprised when Barbara emailed me back within an hour with a link. I was able to print my return label and even received my reward right away. Very good service!!

Customer service is amazing even when it's your own mistake. I'm impressed!

I reached out ‘after hours’ (for traditional US businesses) via email to report that my order never arrived. I had a response in less than an hour and the issue resolved less than 10 minutes after that. I wasn’t expecting to get a response until at least tomorrow. It was also not a hassle to get a new one sent! They were able to look up my address and confirm it got lost somewhere between there and here and immediately turned up a replacement for me. I don’t have it yet (first time!) but I’m eagerly waiting for it as I think I’ll need a few more!

I had an issue with my order not being delivered. The helpdesk folks were super nice and helpful, and extremely quick/responsive in resolving the issue. I’m eagerly awaiting for my bag to arrive :)

Wonderful and fast, got the problem solved with in minutes!

Customer service was great.They got back to me right away via email and fixed a small problem with my one email. Nice and easy.

New customer. I haven't used my credits yet so can't speak to that value, but the customer service has been great. And the cause you're supporting seems worth the minimal effort required. I hope it all works out as I would like to continue to support their mission.