TrashieResponsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Trashie (trashie.io) has 191 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Starr C D.
🤩 amazing service! Thank for helping the loop economy! Life is long play hard. The. Reduce waste. Life moto to live by.
Response from TrashieSep 23, 2024
Hi Starr, thank you for the kind words! We're so glad you're enjoying the service and supporting the loop economy. Reducing waste is definitely something we can all get behind. Appreciate your enthusiasm and commitment!
Rebecca R.
Great customer service! They make sure their customers want to come back and do everything to make that happen. That’s rare nowadays, so it’s nice to work with a company that values their custoMErs. Thanks for an awesome job all around!
Response from TrashieSep 19, 2024
Hi Rebecca, thank you for your kind words! We're committed to making sure our customers have the best experience, and it's great to hear that this has been your experience with us. We truly appreciate your support and look forward to continuing to serve you!
Deirdra H.
I can't send back my bag because the shipping code expired. I was not able to get a shipping label. Now I am stuck with three bags I paid for and not way to send them back! They do not have a customer service number. You can't talk to anyone to ask questions or get help.
Response from TrashieSep 12, 2024
Hi Deirdra! Thank you for your feedback. Just to clarify, QR codes and shipping labels expire after 4 weeks, which is noted during the registration process. However, we responded to your first email within 2 hours and can easily issue new labels to help you send back your bags. You can also re-register your bag on your end by simply scanning the QR Code again. Please be sure to check your inbox for that response from our Customer Service team!
Ashley B.
Trashie is TERRIBLE. They say you can ship back up to 15 pounds of items to them. But they only give you a shipping label for 2 pounds! I only had $9 in shipping covered and after spending $20 on the bag I paid an ADDITIONAL $68 dollars to ship my items back. When I reach out out to their support I never heard back. This is a SCAM, DON'T DO IT. UPDATE: Trashie told me that two different representatives reached out after I posted my first review. BUT I never received an email from anyone. I checked all my emails and all my spam folders. Nothing. I would very much like my money back but I can't get ahold of anyone to ask for a refund, and to be paid back for the additional shipping.
Response from TrashieSep 11, 2024
EDIT: The two responses we've sent have come from our help email. I'm so sorry to hear that you haven't received either of them. I've sent you another message from my personal email, so please be sure to check your inbox and spam/junk folders for an email from [email protected]! Hi, Ashley! Thank you for reaching out, and I sincerely apologize for the confusion and the inconvenience this has caused. Our intention is to make the return process as seamless as possible, and it’s clear that something went wrong in this instance. The Take Back Bag comes with a prepaid shipping label, and the entire cost of shipping should be covered. I’m really sorry that you had to pay extra for shipping, as this is definitely not what we intend for our customers. One of our representatives reached out to you within 48-hours of your first email, however, our Customer Service Manager has now also reached out to you to make this right. We hope to find a solution to rectify this situation!
Jen
Lakeitha was quick and knew exactly how to fix my problem.
Response from TrashieSep 5, 2024
Hi Jen, thank you for the feedback! We're so happy to hear that Lakeitha was able to quickly resolve your issue. We'll be sure to pass along your kind words!
Jen B.
Love the Trashie concept and mission. Their customer service is fantastic and very responsive.
Response from TrashieSep 5, 2024
Hi Jen, thank you so much for the kind words! We're thrilled to hear you're loving the Trashie mission, and we're always here to help with anything you need. We appreciate your support!
Ellie R.
Everything from their website to shipping the bags to customer support is seamless and easy. This company and what they are doing is awesome! I’ve dumped out almost 12 bags of stuff from my house and it feels great.
Response from TrashieSep 5, 2024
Hi Ellie, we're so glad to hear that you've had such a smooth experience with everything from our website to customer support! It’s awesome that you’ve cleared out 12 bags—what a great feeling! Thanks for being part of our mission to reduce waste!
Bw
Love the mission of Trashie. I've had piles of clothes that I didn't know what to do with for years and I'm so happy that they will now be responsibly recycled. The return service is super easy and customer service is fast, courteous, and knowledgeable.
Response from TrashieSep 5, 2024
Thank you for your support! We're glad Trashie could help you finally tackle those piles of clothes, knowing they'll be responsibly recycled. It's great to hear the return process was easy and that you had a positive experience with our customer service. We're here whenever you need us!
