Traeger GrillsReviews of traegergrills.com

Service seems good but replacement parts shipping is poor at best. Should be 3 day shipping but NOPE. Slow shipping

The very first traeger smoker that I owned worked like a charm. The 2nd wouldn't smoke below 225. I ended up just dealing with it until it finally errored out. Like an idiot I bought a 3rd traeger smoker and this one won't keep the smoking temperature you have it set at above obove smoke, like 250. It will drop temp down to 123 then spike into over 500 degrees. I bought the grill in march and didn't use until august. My mistake. I'm beyond the return to get my money back so I will sell it on FB marketplace and buy from a different company. I will trash this company every chance I get after buying 2 lemons in a row. Never again. Garbage.

Terrible customer service. I just wanted something nice for my husband and I feel like we got cheated. We bought our 760 traeger pellet grill brand new from home depot and it started faulting on the first cook and every time I call they just try to waste your time so you don’t get answers and they are not helpful at all. It’s very disheartening please don’t buy from this company.

I bought a Silverton 620 from Costco three weeks ago. The first pork, but I tried to cook got ruined because during the night the grill automatically turned off due to a low temperature reading. Contacting Traeger support we found that the thermal couple was faulty. They overnighted a new one to me which I had to install myself. Not overly hard just time-consuming and there was a step missing. Frustrating it on a new pellet grill. I had to do a repair. So OK after a few hours I got it done. I tried another pork butt it after 17 hours never got above 150°. I talked to three different technical advisors and no one could answer that question. I was ready to send it back to Costco. But next time I was in Costco there was two representatives from Traeger and when I mentioned this problem, I immediately got possible reason for not cooking fully. It was set. It was still partially semi frozen that I hadn’t realized until talking to these two reps. so at Costco I got some ribs cooked them up and they cooked up beautifully. Every representative I talk to at Traeger was polite, considerate, and did their level best to find a solution to the pork butt not cooking. I didn’t know the time in talking to all of them. The meat was still partially frozen on one end. And the two reps who I met at Costco, almost immediately identified the potential problem. I talked to a manager at Traeger and a supervisor who ended up calling me back. I can’t say enough good things of the support that I encountered. Apart from the thermal couple needing to be replaced, which they overnighted by the way, I would 100% recommend Traeger. And because I bought it at Costco, I knew that Costco would stand behind their product 100%. This is just my experience and it’s not a rebuttal or a comment on anybody else’s experience I would buy Traeger grills, noting that I’m buying from Costco, in a heartbeat. Just my experience in my perspective!

If I can help one person not buy from this company it would make me happy. They have the most obnoxious and rude customer service I have ever dealt with. Once they have your money they do not care to help you no matter what the situation, even family emergencies and help with shipping. They will make up rules just to not help. The laziness of the employees caused the situation I was in and rather then the company take responsibility they tried to make it my fault. So get your bank involved because I bet they did wrong by many others.

I just bought a Timberline XL. The delivery process (I bought it online from Traeger) was a complete joke. Once it left the warehouse Traeger had no idea where it went or when it would be delivered. I ended up tracking down the shipping company and went and picked it up myself. Had to make about a dozen phone calls to finally find who was actually shipping it. Brand new and using a brand new bag of Traeger pellets, and it won’t hold a steady temperature. Set it at 250 and it fluctuates 20-30 degrees higher and 50 degrees lower. Takes almost double the time that my Green Mountain takes to smoke a brisket. If you open the lid, you’ll immediately loose 30-50 degrees. I love the settings and digital screen. Makes it really easy. If you don’t use super smoke mode, it’s pretty quiet. Lots of options to choose from, and a wide variety of recipes. Im finding that it’s really difficult to go from other smokers to a Traeger. It simply doesn’t cook as simple as the others. I would say at this point that it is well built. Took me a couple of hours with my son’s help to put it together. It came with wireless thermostats but they haven’t worked. I set them up on Bluetooth but they weren’t even close to measuring the right temp. I finally pulled them out and just used a digital thermometer.

Bought a US grill in the UK. Tried to buy additional kit from a gold dealer - what a shambles. How is Traeger deciding it’s gold distributors because the guys I order from lie about stock levels, take your money and then don’t deliver or answer call backs. Check out bbqstoreuk on Trustpilot - shocking. Basically the gig is to tell you they have stock, get you to pay up front, and then radio silence. As an accountant this is known as teeming and lading - taking money from new customers to refund dissatisfied previous customers - basically a Ponzi scheme. And Traeger award this shower a gold dealership

I went to use my traeger grill for the The second time and it does not work there’s no heat no nothing. They want me to take it apart after I called customer service they want me to take apart the grill in order to figure out what’s wrong with it. I told them I want my money back or a replacement they still insist on me taking the whole grill apart in order to find out what’s wrong with it what a joke. I will never ever buy another Traeger grill or I will make sure I tell everybody not to buy a Traeger grill if this is the way they do business what a joke this company is