Jachin F.
These grills are great for 2 years
These grills are great for 2 years, then the feed system starts failing. It's all basic stuff with a blower, motor, auger and glow plug. Last year my pin that hooks the motor to the auger sheared off. Call in took a minute to get through and the call center is somewhere in Columbia. They have no clue what you are saying, just as long as you follow the call sheet. I got my parts for that one. Then the night before Memorial day my grill burned back into the auger during shut down. It went out, but made a clog in my feed system. I started up on Memorial day and the auger stopped. I went through the whole thing like last time. The pin broke and I cleaned out the whole thing. This time the motor would not spin. It has a gear box full of sprockets and the last one that spins the auger failed. I called in and the support wanted me by the grill to explain everything. Since I was at work, they will not help. So took pictures tonight and hopefully they will help me tomorrow to bring my 900 dollar grill back that shouldn't break this easy. Make sure you blow out your blower track ever year to avoid a burn back. We'll hopefully that's it. The blower motor is still good. I think this is the same call center that I had with home warranty under choice. Really not classy and just tell you there is nothing they can do. Amazing, since I love the grill I will play along tomorrow.
