Traeger GrillsReviews of traegergrills.com

I had the Traeger Pellet Smoker for less than a year. It started showing an error at 170 -190 degrees and would shut down. It wouldn't reach full temp. I cleaned and did all the required maintenance to the letter and still no help. I called customer service and they kept me on the phone forever having me take the grill apart, disconnect wires, get on video calls for them to verify what I was doing, they determined that they couldn't determine the problem so the man told me that he was sending the entire assembly on the side of the grill (Hopper, controller, auger motor, etc) that way it would cure the issue. Two weeks later, I get a piece of wire in the mail. I called back 6 times on hold for an hour and a half... Finally got through and the new guy tells me there was no such order put in to replace all the assemble and that the part I received was the igniter. I was to replace the igniter even though the guy on the phone two week prior determined that the pellets was igniting and burning fine. The dude on the phone now wants me to go back through the entire diagnostics with him and waste two more hours waiting on them to stand behind their warranty while I am the one missing work and losing time with a product I purchased to cook on. Anyway, the guy said he couldn't send me anything else without me going through the diagnostics debacle again and I told him that if he wanted that done to send someone qualified to fix the warranted product... Obviously that's not in their wheelhouse. Traeger is a serious waste of time and money. They work good when they work, but obviously, when they don't work, they want to be as cheap as possible, no matter how long it takes, and no matter how long you go without a working grill... I don't advise anyone to buy these products because if you do have problems, their warranty is the bottom of the barrel.

Absolute garbage. Bought a new silverton XL, thinking the creature comforts, pellet swap, and ease of cleaning made it worth it to replace my rt-700 that I’ve had for years now. First cook should have been my warning when my food was done literally half the time I was expecting at 225. Brushed it off as “just better insulated” but was like that with all my cooks. Cooking fast and missing the smoke. Finally Got 3 ambient temp probes, and found the grill was running 40-50 degrees hotter than its set temp consistently. And the higher the set, the higher the delta. At 300, I clocked it at close to 380 Called customer service which was like chatting with someone who was just using chatGPT, who tried to Convince me that within 20 degrees was normal, and wanted to argue with me that 3rd party probes are not recommended and try to say the grill wasn’t clean, etc etc (and everything else that would be more common to a low temp) ignoring that my food was burning at 225… and Regardless that out of the 3 probes i had running, the only one that was reading off was the Traeger while the other 3 were within 1 degree. After an hour and a half, finally agreed to send me a coupler, which I believe it to be the board, not the coupler… Never again. Thank god I got it at Costco, it’s going back tomorrow, and the bull was set back up.

I’ve had repeated issues with my Traeger and needed support multiple times. Most recently, a representative promised to send parts and follow up with a call—but she never did. She later claimed she called and even sent an unprofessional email. Apparently, Traeger employs liars. Due to bad weather, I couldn’t work on the grill for months. The parts sat on the counter waiting for her call, which caused tension at home. I eventually moved them to the top of a storage bin, but during holiday cleanup, they were misplaced. Because this liar never followed up, I had to buy new parts and hire someone to finish the repair. Her dishonesty caused unnecessary delays, stress, and added costs. Do not buy a Traeger. You can get a knockoff for a third of the price. I’ll be looking for something better next time.

Do not buy. Got a grill May last year, it arrived without a hatch and we had to order one from Treagar. It worked fine for 4 months but then the weld on the auger broke. Customer support have been dreadful, there are stripped screws and all they do is send you new tools. After hours on the phone, I was told they'd send a new machine, when the day arrived, they told me they would send a hopper unit instead. Poorly made. Poor customer service. Do not buy.

This thing never worked right from day 1. Customer service is a mess. Replaced auger and controller and still not working correctly. Ruined lots of food. Countless hours on phone with Traeger. No more china junk! Junking after 5 months and buying USA made Recteq!! Goodbye Traeger

I’ve owned the Timberline XL for two years, and I’ve spent just as much time on the phone with Traeger as I have cooking. Unfortunately, this has been the most frustrating purchase of my life. Last weekend, I spent two hours on the phone with their support team, and the same issue has come up again this week. They seem unable to resolve it. The problem lies with their software, which operates on a 2.4 GHz frequency, while everything else I use is on 5 GHz. The grill frequently goes offline during cooking, and it’s nearly impossible to reconnect it. Overall, I’m very disappointed with this product. I can’t wait to get rid of this grill. I will never buy another one!!!

Great and extremely knowledge experience with Jeremy at Home Depot on 9570 s highland dr. I have looked at many different types of griddles the 30 days. After talking and going over the features of the Traeger with Jeremy, he absolutely sold me on the Traeger Flatrock. Just two BBQ guys talking great ways to cook. Jeremy was so down to earth and honest!. What a great experience!

DON'T EVER BUY A TRADER GRILL!!!! If there was a negative star I would leave it here. I purchased an extremely expensive Traeger grill and it broke after 9 uses and despite spending 4 hours on chat and on the phone, they refused to do anything more than try and have you take apart the grill yourself, and troubleshoot the electrical issue. Even though we did this twice they not only refused to help in any way but they technicians they contract also refuse to help which makes me wonderf if they don't pay them for their actual services.