Traeger grills is the original wood fire grill. Learn about our 6-in-1 cooking versatility. You can grill, bake, smoke, roast, braise, & BBQ with Traeger.
Traeger Grills (traegergrills.com) has 128 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing128 approved reviews, newest moderated first
John S.
Traeger agreed to register and warranty my new purchase. They said I was the second owner. I bought it from a Costco employee. They did warranty it then called back the second day and said no. It was a new employee training issue and I couldn’t receive a warranty on a new unit. I will never ever buy a Traeger again their policies are more important than customers.
Bryan H.
Owned a Ironwood XL for 5 weeks. Used 4 times. 7 hours on with support to find out I cannot return the lemon. Do not buy. Better designs and stronger products with half the price. Do not loose almost 2k like I did with a crappy bbq taking up my garage. HORRIBLE service.
Thomas H.
The grill seems to be a good quality product but I had a power issue and their customer service was very poor. I had a really frustrating experience. Was obviously speaking to someone from another country who could barely understand me and my issue. They also knew nothing about Traeger grills and how to navigate technical issues. Really disappointing.
K B.
Bought a Traeger Ironwood grill less than a year ago. Used 5 or 6 times. Getting sensor error messages, which means it wont work. On the phone with tech support for over an hour. They had me taking it apart, unplugging and plugging wire connectors. No go. This is an overpriced, over complicated piece of junk. Heading for the dumpster.
Mark F.
I wish I hadn't opted for Traeger. The smoker is OK not great. For $4,000 the thing should be high quality. The Traeger app is terrible. Most of the time it doesn't get through an entire smoke without losing connection. The error message says, "Oops Something went wrong. Try again later." Wow. Really informative. I would not buy a Traeger again.
Andi J E.
The old ones were great. I had my last one for 11 yrs. My new expensive one is absolute trash. The fan is actually 100% from what I can see plastic and obviously melted not long after purchase. Plastic???? I was shocked it’s the last one I will buy and it’s unfortunate because I really liked them before the new cheap plastic ones.
J R.
I bought it because it is supposed to be the best,however I have been disappointed. The controls does not control the temperature. Tried to smoke a whole chicken, and it up for 225 deg. First time it overshoot and went to 420 Then after reseting it and tried again, it went to 278 and after letting it smoke away it stopped. There was no wind. Tried it again and it did it again. Followed the troubleshooting guide but no luck. I finally gave up and used my old reliable gas grill. Now I’m here babysitting my ribs to smoke it at 225. Once again, he keeps overshooting it. It goes to 400 plus degree. I’m here,babysitting. I put on on 180 and it never goes down lower than 280. I even put it in just smoke anc the temperature never goes down.
Dan B.
The traeger grill itself is a good grill, depending on which one you buy. There are different levels of quality!! If you’re gonna get a traeger pay the extra money and get the better quality grill. Customer service is probably the worst. The traeger locked up my WiFi router and the only response I got from them was sorry! Then our grill caught fire and again when I confronted customer service, was told “to clean again and see if it happens again”!!!! Reported to BBB, but they can’t force company to do the right thing, only other option for me would be to sue them in civil court, again costing me more money! Grill is good, customer service is the worst!!
