Traeger GrillsReviews of traegergrills.com

Update: July 30, 206. Received the new controller and it did the same thing as the first, wouldn't ignite. Called support and finally someone who had an answer. Traeger recently changed the startup procedure for the Woodridge Pro without updating the manual or setup videos so you no longer press the side of the ignite button (the other side is the shutdown portion - all part of the same touchscreen button). Now you touch the entire button which also includes the shutdown process. It's not intuitive at all and all materials point to the older start up process. It's possible the original controller was never defective. The replacement works well, but clearer documentation would have saved both me and Traeger considerable time. Sharing all this in case someone else runs across this issue. Change to 2 stars because I really do love the Traeger smoker, but their materials need to be updated and if you don't get the right support person you may still have issues. Update: July 27, 2026. I called back today to ensure the replacement was being sent since the order number I was given would not show in Traeger's track your order. The person I talked to was able to confirm it was being processed and move the shipment to two days priority. I did find out that the "customer compensation" item that the service rep processed for me the day before was in fact actually Traeger stickers. Seriously? You're planning to send me stickers and I have a very expensive grill that won't start. I asked the rep today to cancel that part of the order. I will update again after I get the part. Original Review, July 26, 2026. I have been a loyal Traeger customer for years, and this is my third Traeger grill. Each time I've upgraded to a higher-end model because I've had good experiences with the brand in the past. Unfortunately, my experience with the new Woodridge Pro has been extremely disappointing. After spending considerable time carefully assembling the grill exactly according to the instructions, I attempted the required initial seasoning process. The grill turned on and the digital display worked but it would not engage to ignite, it kept turning itself off. I contacted Traeger Support, and the representative spent time troubleshooting the issue with me over a live video call. The representative shared that the controller had failed and needed to be replaced. During the conversation, I was told that Traeger has an updated version of the controller that was engineered to prevent this type of failure in the future. I was also assured 100% that replacing the controller would resolve the problem. The replacement controller is expected to take about a week to arrive because overnight shipping is not offered by Traeger. As a customer, this is frustrating. A brand-new premium pellet grill should not require a replacement control board. It makes me wonder what else might fail. It also makes me wonder why grills are still being shipped to dealers with a controller that apparently required a redesign. I sincerely hope the replacement controller solves the problem because I have always enjoyed owning Traeger grills. However, if it does not, this Woodridge Pro will be going back. I will update this review once the replacement controller arrives and I have the opportunity to determine whether it resolves the issue. It’s extremely disappointing that they would not overnight ship the replacement part.

After 1 month all of the paint behind the grill peeled off to reveal rust. Traeger customer service was horrible. My local ace (where I bought it) worked to get me a new one 1 week later. The new one has the exact same issue PLUS it cannot keep temp. DO NOT BUY this over priced, poorly made, and poorly supported product. I wish I had bought a REC-TEC which is cheaper and and better made

I have had my Traeger Tailgater pellet smoker for a few years. It worked well for a few months then I had a problem with it running too cold. At that time customer support was fabulous. They took the time to have me take pictures and such and diagnosed a faulty temp sensor and sent me a new one under warranty. It never really worked, it went the other way, the smoker is way hotter than what the display says and what it thinks it is regulating to. I just put up with it for a while and cooked everything a bit too fast on the lowest setting it has (165 F). Now instead if smoking ribs for 6 hours at 170 then turning up to finish them, I just leave it set at 165 and they reach an internal temperature of 201 in 3 hours, and I rely on soaking them in butter to salvage them (really helps!). Now because the display says it is between 165 and 190 they say it cannot possibly be a problem with the smoker. There is no way that multiple 3rd party thermometers could be correct if they disagree with their temperature sensor, and if the display says it's within 25 degrees then it's working perfectly. And the fact that meat is over-done in less than half the time it should take could not possibly be a problem with their temperature sensor. Now this is after they already sent me a replacement temperature sensor because they declared the original one defective. I explained all this to the technical support person very politely, without the sarcasm I used here, understanding that they cannot trust 3rd party thermometers, but anyone with a small amount of experience smoking meat understands 3 hours vs 8 hours and that meat should not reach an internal temperature >200 degrees at a setting of 165 degrees. They asked me to please hold, and 7 minutes later they just hung up.

I’ve had this grill for eight years. There’s a reason why warranties are short and commit to binding arbitration. It worked ok for the first few years. Since then I’ve replaced the hot rod and temperature sensor. It won’t reliably maintain any temperature below 300 degrees which makes smoking any length of time impossible. It’s out of production so I doubt a replacement controller is even available, but I refuse to pay the hundreds it would cost. It’s ELECTRONIC! Why would it fail?

Bought a US grill in the UK. Tried to buy additional kit from a gold dealer - what a shambles. How is Traeger deciding it’s gold distributors because the guys I order from lie about stock levels, take your money and then don’t deliver or answer call backs. Check out bbqstoreuk on Trustpilot - shocking. Basically the gig is to tell you they have stock, get you to pay up front, and then radio silence. As an accountant this is known as teeming and lading - taking money from new customers to refund dissatisfied previous customers - basically a Ponzi scheme. And Traeger award this shower a gold dealership

I bought it because it is supposed to be the best,however I have been disappointed. The controls does not control the temperature. Tried to smoke a whole chicken, and it up for 225 deg. First time it overshoot and went to 420 Then after reseting it and tried again, it went to 278 and after letting it smoke away it stopped. There was no wind. Tried it again and it did it again. Followed the troubleshooting guide but no luck. I finally gave up and used my old reliable gas grill. Now I’m here babysitting my ribs to smoke it at 225. Once again, he keeps overshooting it. It goes to 400 plus degree. I’m here,babysitting. I put on on 180 and it never goes down lower than 280. I even put it in just smoke anc the temperature never goes down.

The traeger grill itself is a good grill, depending on which one you buy. There are different levels of quality!! If you’re gonna get a traeger pay the extra money and get the better quality grill. Customer service is probably the worst. The traeger locked up my WiFi router and the only response I got from them was sorry! Then our grill caught fire and again when I confronted customer service, was told “to clean again and see if it happens again”!!!! Reported to BBB, but they can’t force company to do the right thing, only other option for me would be to sue them in civil court, again costing me more money! Grill is good, customer service is the worst!!

I love my grill, However for some reason Traeger will not sell anything other than the basics In Utah, you have to order the parts online and wait days and days to get them. When you call corporate, they say oh yeah, we have places in Salt Lake that you can get the parts.This is a lie, both places we went to don't have anything other than the basics like everyone else. Why would you do this to your customers. My next smoker purchase will be a different company one that doesn't lie to their customers.